We are getting inbound SMS via Twilio and they are not being associated to the proper contact despite the phone numbers matching. We are having to manually do the association to the contact. Anyone have a fix or work around??
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Hello,
Couldy you clarify, is this happening with the out-of-the-box Twilio integration in Creatio, or are you using a Twilio connector from the Marketplace?
If this is out-of-the-box (OOB) Creatio functionality and the matching is failing despite correct, clean phone number data please write to support@creatio.com with a full description (including sample Contact record, the inbound SMS log/number, and screenshots), so the team can investigate.
If this is a Twilio connector from the Creatio Marketplace that was built by a third-party publisher - the matching logic in that case is maintained by the app's own author, not Creatio. Please reach out to that publisher's support channel directly (usually listed on the Marketplace listing page) for a fix or workaround.