Question

Approvals showing in approvals tab but not communications panel

16:44 Jun 15, 2023

Approvals by the user's manager are showing in the Approvals tab on the Opportunities section edit page, however I assume they should also show on the Communications panel / Notification centre / Approvals tab with the 'Show only my approvals' flag unticked.

Is there any reason why they might not show here?

Thanks,

6 comments

Gleb

14:05 Jun 16, 2023

Hello,

basically, there might be only a few reasons for that.

One of the most common ones is the absence of the Time zone in the user profile.

Can you please check on that? If there is no time zone selected, you can fill it with the necessary one and check on the issue again.

Regards,

Gleb.

Gareth Osler

14:29 Jun 16, 2023

Thank you for your reply, much appreciated.

I have set the time zones for both the user and the user's manager, the approval is still not showing in the communications panel. Are there any other reasons this might be the case?

Gleb

14:33 Jun 16, 2023

Gareth Osler,

then you will need to check all of the right for the object that the user has.

I suggest registering a case for the support team in order to help you resolving the issue as it may take much time and knowledge of the system.

Also, some of the settings may not be correct so it is better to check them as well.

Regards,

Gleb.

Gareth Osler

14:34 Jun 16, 2023

Gleb,

Thanks.