Consent Verification
Hi Everyone,
I’m working on digitizing a consent form and need help with ensuring that the consent we capture is authenticated—meaning it must come specifically from the customer themselves. I’d like to implement a mechanism where the customer confirms their consent (to receive updates) using a verification method such as an OTP.
Could you please guide me on how this can be achieved using Creatio or Landingi? I'm particularly looking for suggestions on how to verify the customer identity before recording their opt-in/opt-out status, ideally through an integrated flow between the landing page and Creatio.
Any advice or examples would be greatly appreciated!
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Hello,
At the moment, verifying customer identity using an OTP before recording consent is not supported out of the box in Creatio or Landing Pages.
As an option, you can use a business process with a custom script task. When the user fills out a form on the landing page and clicks Submit, the process will be triggered. It will connect to a third-party site to generate a verification code and send it to the user's email for confirmation.
This result can only be achieved through development, but we do not have an example of such an implementation.
However, a task has already been registered in our R&D team to consider and implement such a feature in future releases.
Best regards,
Malika