You can fire a "crt.OpenSidebarRequest" request and provide the code of the sidebar to indicate which sidebar to open. 

handlerChain.process({
    type: 'crt.OpenSidebarRequest',
    sidebarCode: SOME_SIDEBAR_CODE,
    $context: {}
});

You can see this request plus others related to the sidebar here: https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/platform-customization/freedom-ui/sidebar/overview 

Ryan

Ryan Farley,

Hi Ryan, Thanks a lot. Now I can open the sidebar page when I get a call from the component. But one more question remains: how can I make the sibebar page opened after reloading page and after login in system? I didn`t find the answer in Creatio academy

To do something like that you might need to either override the MainShell or MainHeaderSchema so that on initialize you send the request to open it (might need to use a setTimeout to delay and make sure the UI is all loaded)

To override the MailShell you'll need to enable the feature that allows you to override angular schemas - see this thread: https://community.creatio.com/questions/how-create-replacing-schema-freedom-ui-basepagetemplate

Ryan

Hello,

Please be informed that there is no such functionality in our system at the moment, but we have registered this idea for our R&D team so they could review the possibility of developing it in future releases.

Hi,
How is it going? something update on this matter?

Hello!

Please note that, as of now, the system does not support this functionality.

However, our R&D team is already working on its implementation for future releases.

Have a nice day!

Hi Danh,

We advise examining the "FinesseCtiProviderV2" schema, particularly the "eventHandler" method. This is where the handling of events, including error codes from Cisco, is implemented.

Additionally, please note that for cloud sites, telephony logs are stored on our servers. You can request the logs via our support.

Have a great day!

Hello Alina Yakovlieva

Thank you for your response, but the concept here that we would like to GET these ERROR CODE DATA from "eventHandler" method in real time or near realtime to showing up in the Creatio CRM UI/UX, any chance that we can do that? If yes, really need your guide to achieve that concept

Thanks in advanced

Hello Bhoobalan,

We are using Asterisk connector too.

The system display informations from the Call section.

When an incoming call is received you can do a process which open the customer page when an incoming call is inserted in the database.

On our system, each time we received an incoming call, a process (Incoming call recording process) is launched. This process is in the package CrtSLM. You should find it on your system because we can see that incoming calls are displayed on your screen.

So next action is build a process which open the contact page when a record is added, like this:

Hope it will help you !

Nico

LÉZORAY Nicolas,

Thanks for the insight shared, appreciate it!



I would like to know whether you're using this Asterisk call recording connector too (https://marketplace.creatio.com/app/asterisk-call-recorder-creatio).



I couldn't find the process "Incoming call recording process" in the system. Is it possible for you to export the BP and share it? It would be great If you could share the BP that you have added as an attachment (Open Page after an incoming call).





Best regards,

Bhoobalan PAlanivelu.



 

We are only using the asterisk connector :  https://academy.creatio.com/documents/administration/7-13/how-integrate…

We do not use the add-ons you mention for the connector.

The process "Incoming call recording process" is a process that we build ourself. I sent it to you in a Creatio personnal message.

Hi Kieron,

The connector is compatible with MiContact Center version 9.0. Could you tell us the name of your telephony product and its version?

Hi Javier,

The only connector we have for Mitel telephony is the "MiContact Center connector for Creatio"

https://marketplace.creatio.com/app/micontact-center-connector-creatio

Hope it works for you!

Best regards,

Max.

Hello,

For Mitel telephony it is not necessary to have BPM Messaging Service. The connector can be used alone. 

Regards,

Dean