[CTI - Telephony Cisco] WHERE in the code that Creatio receives the ERROR CODE from Cisco?
Hello everyone,
Could you help me WHERE in the code that Creatio receives the ERROR CODE from Cisco? We have checked "finesse-cti-provider.js" file in Creatio configuration and also the "finesse cti provider schema" but cannot see anything
Really need some help here
Thank you a lot!
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Hi Danh,
We advise examining the "FinesseCtiProviderV2" schema, particularly the "eventHandler" method. This is where the handling of events, including error codes from Cisco, is implemented.
Additionally, please note that for cloud sites, telephony logs are stored on our servers. You can request the logs via our support.
Have a great day!
Hello Alina Yakovlieva
Thank you for your response, but the concept here that we would like to GET these ERROR CODE DATA from "eventHandler" method in real time or near realtime to showing up in the Creatio CRM UI/UX, any chance that we can do that? If yes, really need your guide to achieve that concept
Thanks in advanced