Studio_Creatio | Community Creatio

Question

12:27 May 17, 2022

Hi Community,

I've an custom assembly package, with a custom business process.

In the business process I added a script block element.

If I move a process element to the designer and try to save, I get the error "Object reference not set to an instance of an object."

To solve the problem I have to change something in the script block and save the BP.

Is there any other way to do this?

In the Error.log file there is this error:

2022-05-17 09:40:55,788 [92] ERROR IIS APPPOOL\creatio Terrasoft Post - ManagerServiceLog - ErrorCode = NullReferenceException; Message = Object reference not set to an instance of an object.; InnerException: ; StackTrace = in Terrasoft.Core.Process.ProcessSchemaManager.GetIsProcessExistsInAssembly(ProcessSchema processSchema)

in Terrasoft.Core.Process.ProcessInterpretationValidator.ChangedSchemaMethodsRule.ValidateCompiledMethodsInAssembly(ProcessSchema processSchema)

in Terrasoft.Core.Process.ProcessInterpretationValidator.ChangedSchemaMethodsRule.Validate()

in Terrasoft.Core.Process.BaseInterpretationValidator`1.Validate(TProcessSchema processSchema, List`1 validationRules, Boolean checkAllRules)

in Terrasoft.Core.Process.ProcessSchemaManager.GetProcessValidationResult(ProcessSchema process, UserConnection userConnection)

in Terrasoft.Nui.ServiceModel.WebService.BaseProcessSchemaDesigner`1.ValidateSchema(ISchemaManagerItem item, BaseProcessSchemaResponse response)

in Terrasoft.Nui.ServiceModel.WebService.BaseProcessSchemaDesigner`1.Save(ContractBaseProcessSchema`1 schema, BaseProcessSchemaResponse response)

in Terrasoft.Nui.ServiceModel.WebService.ProcessSchemaManagerService.Post(ContractProcessSchema processSchema)

2 comments

Aleksei Efimenko

10:55 May 19, 2022

Dear Stefano,

Sometimes you can catch a bug when trying to save a new version of the process with script-task to assembly package.

This bug is actual for 7.18.5 and lower versions, for example. But in 8.0+ versions it's already fixed.

As a workaround, I can suggest you use a simple package, not an assembly one.

Of course, the best way to fix it is to update your application to 8.0+.

Best regards, Alex.

Stefano Bassoli

17:58 May 20, 2022

Aleksei Efimenko,

Thank you Aleksei

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Question

Timer

Studio_Creatio

7.18

Maximum duration for [Wait for timer] intermediate event

Sourav Kumar Samal

10:23 May 17, 2022

Hi All,

I want to use Wait Timer element in multiple business processes. I want it to wait upto 28 days. Will there be any issue if I specify 28 days (24,19,200 seconds) ? or is there any recommendation what is the maximum wait duration can be given?

Thanks,

Sourav Kumar Samal

3 comments

Mira Dmitruk

13:43 May 19, 2022

Hi Sourav,

Please be informed that the [WAIT FOR TIMER] element will not work correctly with such a big value, it will definitely drift off the needed amount of time at some point. Could you please elaborate on what business logic you're trying to implement, so we could try to find a possible alternative for you?

Kind regards,

Mira

Luis Tinoco Azevedo

19:06 May 25, 2022

Hi Mira,

We have a similar case although not so much time, "just" 5 days.

Will the wait timer element not work for a period like this?

Also the expectation is to have several hundred cases that will be simultaneously be in this "wait" mode.

Thanks,

Luis

Mira Dmitruk

14:24 May 26, 2022

Luis Tinoco Azevedo,

I'm sorry for the confusion, we have double-checked this functionality with our R&D team and they confirmed, that Wait Timer will work correctly even with such a big value specified. Please feel free to try it out and in case you do face any issues, make sure to register a case for our support team.

Kind regards,

Mira

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Question

18:35 May 13, 2022

Hi dear community!
Can I link the timeline from the Contact section to the Leads section?
Do you know some articles or cases
Thank you!

1 comments

Oleg Drobina

17:00 May 15, 2022

Hi Vladimir,

You need to create a custom item view module based on the Contact object and add it to the Leads section. Please use this article as a reference where the same task is described using a custom "Books" section added as timeline item to the "Accounts" section.

Best regards,

Oscar

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Question

11:36 May 13, 2022

I have a printable which is no longer needed. What option do I have to prevent displaying this printable in the object list of Print button? How can this printable be disabled?

1 comments

Best reply

Anastasiia Stepanova

19:21 May 13, 2022

Hello Gergana!

To disable mentioned function you should go to the “System setup” block and click “Report setup.

There you can find a suitable type of report and customize its display on the page as displayed on the screenshot:

Details in the article: https://academy.creatio.com/docs/user/no_code_customization/print_ready…

Anastasiia Stepanova

19:21 May 13, 2022

Hello Gergana!

To disable mentioned function you should go to the “System setup” block and click “Report setup.

There you can find a suitable type of report and customize its display on the page as displayed on the screenshot:

Details in the article: https://academy.creatio.com/docs/user/no_code_customization/print_ready…

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Question

How to keep some fields as read-only when using Open Edit Page element with edit exiting record mode

Roobeshwara Sharma

10:51 May 13, 2022

Hi team,

I have made some fields read-only when I am creating the fields on the edit page. When I use the Open Edit Page element and try to add some values to other fields, the read-only fields also change as editable fields. I wanted to keep my read-only fields always not editable. How to resolve this issue.

Currency is Read-Only field as shown below

Its editable in Open-Edit-Page

1 comments

Alona Dolya

17:46 May 13, 2022

Hello,

Normally, Section wizard reflects the content from all the schemas up to the package indicated in the "Current package" setting.

However, UI reflects the content and logic from all the schemas of all the packages.

"Custom" package is dependent on all packages of the application (and should be the last one in the hierarchy), all columns are the same and are visible both on UI and in Section wizard once it's set as the current package.

I would suggest you check the "Current package" setting and parameters of column "Currency" on the pages in each package in the hierarchy.

Kind regards,

Alona

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Question

Studio_Creatio

7.18

Approval only for the assigned approver

Janhavi Tanna

18:44 May 09, 2022

Greetings Community,

I need the options to Approve, Reject and Change Approver in the Approval tab only to be enabled for the assigned approver and not for any one else currently all users are able to approve or reject the approval.

PFA Screen shot for reference

4 comments

Kalymbet Anastasia

19:01 May 10, 2022

Hello,

To solve your business task you can set up Approvals for the section.

The following instructions can help you to achieve the result you are looking for: https://academy.creatio.com/docs/user/platform_basics/communications/approvals_shortcut/approvals

Approvals can be managed (approved or rejected):

By a specific employee, for example, a department manager.
By an employee of the specific role (user group), such as “Finance department,” “Administration,” etc.

Janhavi Tanna

08:46 May 11, 2022

Kalymbet Anastasia,

Hi,

I have already configured the approvals as mentioned in the article but the issue is currently all the users in the system are able to approve/reject the approval.

I need the approval to be rejected/approved only by the user assigned as approver.

Aleksei Efimenko

16:31 May 20, 2022

Janhavi Tanna,

You can create a specific role, and allow users of this role to change records of this object.

So, only specific users will be able to edit approvals, while the other users will be able only to read those records.

Best regards, Alex.

Mykhailo Zeleniuk

21:11 Oct 26, 2023

Greetings,

Such setup can be achieved by creating a functional role for the desired actions in your system.

You can find more on our Academy page here:

https://academy.creatio.com/docs/user/setup_and_administration/user_and…

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Question

Studio_Creatio

7.18

Outgoing email not processed

Stefano Bassoli

11:52 May 07, 2022

Hi,

I designed a business process that sends an email and creates a task.

Many outgoing emails appear on the communication panel to be processed.

Is it possible to mark all these emails as processed automatically ?

4 comments

Anastasiia Lazurenko

12:20 May 07, 2022

Hello Stefano,

Thank you for your question!

The process on the screenshot will mark all emails in your system as processed once it is started:

You can add more filter conditions in order to mark only specific emails as processed.

Else, you can achieve the same result with the SQL query if you have access to the SQL console or the database.

You will need to change the value of the IsNeedProcess column of the EmailMessage table:

update "EmailMessageData" set "IsNeedProcess" = false

update "Activity" set "IsNeedProcess" = false where "TypeId" = 'e2831dec-cfc0-df11-b00f-001d60e938c6' --Type Id stands for Email

Best regards,

Anastasiia

Stefano Bassoli

12:30 May 07, 2022

Hi Anastasiia

thank you for your response.

I can see the screenshot you have attached

Anastasiia Lazurenko

12:46 May 07, 2022

Stefano Bassoli,

Just in case - attaching the screenshot once again.

Stefano Bassoli

12:54 May 07, 2022

Stefano Bassoli,

Ah, ok

thank you very much

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Question

Web service "dot" in json key

Lyle Quesada

10:40 May 07, 2022

Good day community,

I'm having trouble with adding the correct JSON path for my request body.

I have to send a POST request with the following JSON below:

{
  "members": [
    {
      "@odata.type": "--TYPE HERE--",
      "user@odata.bind": "--USER 1 HERE--"
    },
    {
      "@odata.type": "--TYPE HERE--",
      "user@odata.bind": "--USER 2 HERE--"
    }
  ]
}

This is how my parameter structure looks:

Generated JSON here:

{
	"chatType": "oneOnOne",
	"members": [
		{
			"@odata": {
				"type": "--TYPE HERE--"
			},
			"user@odata": {
				"bind": "--USER 1 HERE--"
			}
		}
	]
}

The problem with this structure is that it generates a nested key for type under @odata, and for bind as well. I don't wan't this to happen if possible.

Is there any way to get this to work using parameters in web service? Or would my only resort be to generate the request body via script?

2 comments

Oleg Drobina

11:19 May 09, 2022

Hello,

The body of the webservice seems to be generated properly since "members" is the array of objects "@odata" and "user@odata". The request was properly parsed and that's why you saw the result as on the screenshot. If this structure won't work in your business case then a separate script task should be created to sent the request.

Best regards,

Oscar

Lyle Quesada

18:32 May 09, 2022

Hi Oscar,

Thank you for you response.

In forming the json path, I would have made it as $.[members]["@odata.dataType"] or $.[members]["user@odata.bind"], but I'm guessing that this is not possible using the built-in function (nesting parameters) in Creatio?

I think I'll instead be resorting to creating a script task for this.

Thank you!

Lyle

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Question

Studio_Creatio

7.18

Unable to open a detail inside of a detail on Customer Portal

Nisarg Soni

11:29 May 06, 2022

Hi Creatio Community

I am trying to access a detail inside of a detail on Customer Portal, but I am getting the attached errors in Console. I am neither able to create a new record nor open an existing record.

I have added the detail object in the "List of objects available for portal users" lookup but still unable to get inside that detail on Customer Portal.

Thanks.

1 comments

Denis Bidukha

02:41 May 11, 2022

Hello Nisarg,

Thank you for your question. I am afraid it is not possible to investigate this issue without direct access. Please create a request by writing to support@creatio.com and provide us with external access. We will be glad to help you as soon as we are able to inspect the issue within the recreation and check the whole system, as there might be several breakpoints that might be the reason for this behaviour.

Will be looking forward to your soonest request!

Best Regards,

Dan

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Question

Studio_Creatio

7.18

Filter values based on Role in Contact field

Janhavi Tanna

11:06 May 05, 2022

Greetings!

I want to show only the contacts that are assigned to a specific role in a contact lookup field for selection.

2 comments

Anastasiia Zhuravel

14:51 May 05, 2022

Hello,

Such functionality cannot be achieved with a help of basic system tools, but will require development.

We do not have specific ready to use examples of such implementation from our side but you can refer to the below article on our academy:

https://academy.creatio.com/documents/technic-sdk/7-13/using-filtration…

Also, I would like to suggest to check similar questions on the Community, such as the below posts:

https://community.creatio.com/questions/how-filter-contact-lookup-show-…

https://community.creatio.com/questions/role-base-filtration-contacts-l…

https://community.creatio.com/questions/role-based-filtration

Best regards,

Anastasiia