listener | Community Creatio

Article

15:14 Nov 07, 2022

In this article, you can find algorithms of Email Listener updating microservice in different deployment methods.

For KUBERNETES:

Run the following command

helm upgrade -i #specify parameters the same as during installation.

You can find the installation sample in the deployment instructions.

The current version of the helm package is available in the article:

https://academy.creatio.com/docs/7-18/user/on_site_deployment/containerized_components/exchange_listener/email_listener_synchronization_service

For Docker:

Delete a running container with an out-of-date version of Exchange Listener.

docker rm - f

After that, download new files of the Email Listener microservice to the directory and run the command with installation instructions

docker-compose up -d

The latest version of Exchange Listener can be found in the Docker Hub community here.

1 comments

Damien Collot

11:03 Dec 19, 2022

Thank you for the guide, but could you please link to the latest email listener service ?

In the academy documentation , for Kubernetes or docker, both point to version 0.8.74 whilst the latest versions are on 1.xxx for a couple months already apparently....

Please update your on-premise documentation, these critical service files links are outdated for more than 1/2 year.....

P.S: Shouldn't any posting to the latest academy page reference be in 8-0 and not 7-18 link by now?

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Question

exchange

listener

Is it possible to synchronize a mailbox without the Exchange Listener ?

Jonathan Quendoz

16:48 Jun 23, 2022

Hi community,

I was wondering on which are the exact functionnalities that the Exchange Listener microservice adds to the system ?

Is it possible to synchronize a mailbox with Exchange, create cases based on the ingoing emails without having the Exchange Listener service on ? I did a diagnostic on a system and it seems that the service is off, however, I can still receive email, synchronize them with Exchange and even send emails from Creatio. How is this even possible ?

Many thanks for the clarification :)

Best regards,

Jonathan

3 comments

Bogdan

10:21 Jun 24, 2022

Hello Jonathan,

The synchronization service is required to manage emails in Creatio .NET Framework and .NET Core since version 7.17.2. This article covers the deployment of Exchange Listener synchronization service for Creatio on-site.

Best regards,

Bogdan

Jonathan Quendoz

10:32 Jun 24, 2022

Bogdan,

How were the emails managed without the Exchange Listener before the versions 7.17.2 ?

Does your answer mean that after the version 7.17.2, any synchronization with an email service is impossible without having the Exchange Listener Service installed on the environment ?

Many thanks for these clarifications.

Best regards,

Jonathan

Bogdan

10:38 Jun 24, 2022

Jonathan Quendoz,

There was another application infrastructure before version 7.17.2.

Yes, now the synchronization with an email service is impossible without having the Exchange Listener Service installed on the environment.

Best regards,

Bogdan

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Question

exchange

listener

Delete e-mail after synchronisation

Jonathan Quendoz

09:50 Apr 11, 2022

Hi community,

I have the following case :

In the CRM, I have a Service section which creates automatic cases from an Exchange synchonisation (i.e. When an e-mail is drag & dropped to a Creatio synchronisation folder, it automatically creates a case).

I would implement something that when I drag & drop an e-mail to this synchronisation folder, it automatically deletes the e-mail after the Creatio synchronisation is done.

Is there a way to achieve that with Creatio ? Or should it be a direct configuration into Exchange ?

Many thanks,

Jonathan

3 comments

Artem

15:21 Apr 11, 2022

Hello Jonathan,

If we understood your question correctly - you are unable to do that with Creatio.

Exchange synchronization is not able to affect nor modify the emails on the provider side.

Thank you,

Artem.

Jonathan Quendoz

15:28 Apr 11, 2022

Artem,

Is there a way to delete an e-mail after drag & dropping it into a folder from the provider side ?

This means that it would check if the synchronization has be done and if it is true then it would automatically delete the e-mail in the related folder ?

Many thanks for your reply,

I clearly understand that this is very hard to be supported from the Creatio side.

Best regards,

Jonathan

Artem

16:02 Apr 11, 2022

Jonathan,

As we said above there is no such functionality to modify third-party records through Creatio.