In this article, you can find algorithms of Email Listener updating microservice in different deployment methods.


Run the following command

helm upgrade -i #specify parameters the same as during installation.

You can find the installation sample in the deployment instructions.

The current version of the helm package is available in the article:

For Docker:

Delete a running container with an out-of-date version of Exchange Listener.

docker rm - f

After that, download new files of the Email Listener microservice to the directory and run the command with installation instructions

docker-compose up -d

The latest version of Exchange Listener can be found in the Docker Hub community here.

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Thank you for the guide, but could you please link to the latest email listener service ?


In the academy documentation , for Kubernetes or docker, both point to version 0.8.74 whilst the latest versions are on for a couple months already apparently....

Please update your on-premise documentation, these critical service files links are outdated for more than 1/2 year.....


P.S: Shouldn't any posting to the latest academy page reference be in 8-0 and not 7-18 link by now?


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can the exchange listener on an on-prem installation connect both to a local microsoft exchange service as well as Microsoft 365 ? 

Some users would connect their email with Micosoft Exchange and other departments are on Microsoft 365…



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Hi Damien


I think Creatio Exchange Listner is Email Provider agnostic. It will support all configurations available in Creatio.

I'm using it with Office 365, IMAP, and Hosted Exchange Server.

Thank you


Hello Damien,


Mohamed is right. It's possible for the Exchange Listener to connect both to a local Microsoft Exchange service as well as Microsoft 365.


Kind regards,


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Hi Team,

I have completed the Exchange listener synchronization following the academy article

Note: I have deployed the Exchange Listener synchronization service in Docker

But, the mails are not loaded and when new mails received also not reflected in Creatio CRM (I tried manual email synchronization also),

1.Mail account added

P.S. I tried "Synchroniztion email" also and there is no much mails in my email id too.


2.Run Diagnostics is Successful


3. when I tried to make sure the ExchangeListenerService anonymous service is available at [ Creatioapplication address ]/0/ServiceModel/ExchangeListenerService.svc --> I had provided my creatio hosted site instead of [creatioapplicationaddress]. I get the below screen,


Clarification: If we continue to do this setup in On-Premise, we have to perform the same docker setup and installing the Redis & ExchnageLister into a docker container in Application server if I'm right.

Kindly let me know what else has to be done in the setup to recieve the mails to Creatio CRM


Bhoobalan P.

Like 0



Hello Bhoobalan,


Please send the email with the same description and subject to our support mailbox (, so we will be able to check this request with more details.


Additionally please attach the logs for the day when the issue appeared (here is the example of the path where the log can be found: C:\Windows\Temp\Creatio\your_site) and screenshots from the web browser developer console and network tab for the moment when you try to run the "Synchronize email" operation. Also please add the screenshots of the mailbox configurations (for and mailboxes).


Thank you in advance.


Best regards,


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