Greetings!
Have noticed that field BlindCopyRecipient in Activity is not being populated when receving an email, that was send using bcc field and specifying an email address that is configured for synchronization. However email is synchronized and showing correctly in communication panel. Is it a bug or feature?
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Hello,
Such behavior is indeed reproduced when the recipients of the email are in the BCC field. If the "To" and "CC" fields are empty, and the recipients are in BCC, this behavior is expected.
Logic behind how the BCC field works:
The BCC field in the letter is seen only by the sender, and only in the sent email folder. This behavior is based on the message data transfer logic at the email server level; the recipient in the blind copy does not have access to view the list in the BCC field. None of the recipients will see the blind copy (even if you send it to yourself). Therefore, the BCC field in Creatio will be filled in only in two cases: - the letter was sent from our system, and while sending, you need to specify the recipients in this field. - the letter was synchronized from the sent letters folder. In other cases, the BCC field in Creatio will be empty. Since for these emails, recipients were not specified in the "To" and "CC" fields, only in BCC, which according to the logic of the field's operation, we do not see, there is a situation where the email is synchronized, but there are no recipients. Please note that Creatio cannot influence this behavior in any way, as we only synchronize the email from the mail server with the same parameters as the parameters of this email. Since the "To", "CC", "BCC" fields are empty in Outlook itself, they will also be empty in Creatio.
Best regards,
Ivan