+1 on this idea , including custom ficsal quarters, maybe to set at system level ?

Hello,

Unfortunately, this logic is deeply integrated in the code and to change it correctly you would need to rewrite a lot of it.

We do not recommend doing it since it might break much of the base functionality. 

Best regards,

Max.

Max,

quite disappointing, being a OOTB functionnality in a couple other major CRMs ...  hope you change your mind in further updates!



KR,



Damien

Really surprised that this is not included. This is pretty much mandatory functionality for any business that wants to use the dashboards. 

We have the same issue at my company: We need to review fiscal quarters, not calendar quarters. It is a management nightmare to change hundreds of widgets on multiple dashboards to custom dates, 4 times a year! 

Have the product dev team revisited this feature? This is a very useful and widely wanted feature.

rob dobbs,

Unfortunately, we do not have the opportunity to customize those filters because the realization of this functionality is in the core code base.

The new behavior will be implemented in future releases with 8.x new filters.

As a workaround, I suggest adding a column in which you will set or calculate the fiscal quarter by business process and another column for the fiscal year and filter based on these columns. However, it is a complicated solution and requires adding those columns to every object that needs this filtration.

Hello,

You will need to override the logic of the multiDayItemConfig object from the schedule-item.js schema (Terrasoft.controls.ScheduleItem class) according to your business needs (this object represents the configuration of such elements on the page).

Unfortunately we don't have any practical example on our side, but you can study the code of the schema and test it.

Best regards,

Oscar

Oscar Dylan,

Hi Oscar. Thank you. Your approach helped us crack this one. 

Dear Sethuraghav,

As for now, there is no possibility now to change the way how date and time are displayed in the calendar. We have this idea registered for our R&D team so they will consider it for implementing in the future updates. 

Best regards,

Angela

Dears, is there any new regarding this? When we could configure calendars to start on Monday?

Hello, Julio.Falcon_Nodos,

Unfortunately, there is no way to set up Monday as the first day of the week in the system with a help of basic system tools. It's logic is being controlled by the basic culture of the system, which cannot be changed with oob tools, for English culture week starts with Sunday.



This logic can be changed only by means of additional development.  Let me also mentioned that it's a very "core" logic, therefore we strongly do not recommend to apply any changes to it.

Overriding this logic can lead to unpredictable errors in a system both for cloud-based and on-site systems. 



We registered a corresponding query for our responsible R&D team to consider implement this functionality in the upcoming version of the main Application. As of now there is no specific ETA as implementing such changes is challenging and time consuming task.

Best regards,

Anastasiia

Dear Shrikanth,

1. Should be an easy task, since the activity periods are mini page fields you can just add filters to them. 
2. You can create the process in object for OnSave method that will check activities for the user and forbid the creation of record if the slot is not empty. 
3. For this task it will be easier to completely replace activity mini page and add your own fields. 
4. Check Calendar lookup, it has information about workweek. 
5. A process on an object like OnEntitiyInitialize should work perfectly. It will deactivate record when the user opens it.

Best regards,

Angela

Hi Angela , 

Regarding point no 4 . I have changed the workweek settings as attached and still the view didnt change , Any Idea ?

Hello Sethuraghav,

Unfortunately, there are no basic tools to set up Monday as the first day of a week in the system.  The week settings in the quick filter by time period now take into account the localization selected in the user profile. For example, if English localization is selected in the profile, weeks start with Sunday.

However, our R&D team has already task to implement this feature as a basic one in further releases. 

Best regards, 

Olga. 

Is there a way to add another calendar view? and not change the existing one?

Olga Avis, Any updates on this note? 

Dear Chris,

As for now, there is no possibility now to change the way how time is displayed in the calendar. We have this idea registered for our R&D team so they will consider it for implementing in the future updates. 

Best regards,

Angela

Hi,

Is there any updates on this or still no way to change the hour view?

Dear Harold,

You can use the section Start Date\Due Date filter in the calendar to display the activities in the required layout. The view layout will change according to the amount of days selected in the filter. Thus you will be able to see the activities within week or month.

Regards,

Dean

Dear Julio,

Go to Profile settings -> accounts in external sources. There you will see a list of all accounts that are used for synchronisation. 

Best regards,

Angela

Dear Shailey,

There is no such functionality that allows to calculate the user's efficiency. You can use the activities for any days. For example, if a customer center user works with cases, he can set the activity with the completed status where start date and due date is the actual time spent to process this case. I case a user spends 1 hour for a ticket - he sets the 1 hour activity.

Another workaround is to use SysUserSession table to see how much time a user was logged in and use this data in the efficiency estimation.  You will be able to see how many days the user was logged in and compare it with the overall business days amount in your targets. 

Other than that, the there is no default tool to calculate this data.

Regards,

Dean

Hello,

Unfortunately, by default there are no any other calendars or Hijri Calendar time format. If you need to set up the new calendar, for example for case resolution time calculation, feel free to refer to the following article and create your custom calendar (calendar setup paragraph) https://academy.bpmonline.com/documents/service-enterprise/7-15/how-setup-response-and-resolution-time-calculation

Other than that, unfortunately, it is not possible to set up the time and date format according to Hijri calendar. We will register the idea of adding more calendars in our R&D team backlog for implementation in the future application releases. 

Best regards,

Dean