Hello Creatio Community,
In cases of autoreplies, the subject structure is always the same, e.g., "Re: [Subject]". How can we modify it to include the case number as well, e.g., "Re: [Case #123] [Subject]"?
Overview
Creatio's Service Desk sends automatic autoreplies when cases are created from incoming emails, but the default subject doesn't include the case number. This makes it harder for customers to reference specific cases in follow-ups.
Goal
We want the autoreply subject to dynamically append the generated case number (e.g., "SR-123") right after creation/registration.
How can we achieve this?
Sasor
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