Hi Pedro,

Thank you for informing us.

Kindly note that we implemented new security restrictions for the formats of uploaded files in Creatio 7.16.4.

I have forwarded your issue to the responsible team for investigation and will get back to you with the updates ASAP.

Have a good day!

Hello Pedro,

For some reason, when you upload a template it thinks the template is an apk or jar file. These extensions are on the file deny list in Creatio so it is rejecting the file upload. Not sure when this changed, it didn't used to fail like this.

Anyway, to resolve this, you can simply remove "apk" and "jar" from the "FileExtensionsDenyList" system setting. Then you will be able to upload templates.

Ryan

Ryan Farley,

We remove both extensions from the list and its now working, thank you for your response.

Best Regards,

Pedro Pinheiro and Tiago Sousa

Turns out using plain enter would conflict with the need of the dropdown lookup. I picked alt+enter. This is how:

define("OrderProductDetailV2", [], function() {
	return {
		entitySchemaName: "OrderProduct",
		messages: {
		},
		attributes: {
		},
		methods: {
            /** 
             * add Alt+Enter as a shortcut to an active record
             */
			initActiveRowKeyMap: function (keyMap)
			{
				keyMap.push({
					key: Ext.EventObject.ENTER,
					alt: true,
					defaultEventAction: "preventDefault",
					fn: this.onAltEnterKeyPressed,
					scope: this
				});
				this.callParent(arguments);
            },
            /**  
             * Enable the logic for saving the current row and
             * creating a new one
            */
			onAltEnterKeyPressed: function () {
				var activeRow = this.getActiveRow();
				this.unfocusRowControls(activeRow);
				Terrasoft.chain(function(next) {
				this.saveRowChanges(activeRow, next);
				}, function(next) {
					this.activeRowSaved(activeRow, next);
				}, function() {
					this.addRecord();
				}, this);
			}
		},
		diff: /**SCHEMA_DIFF*/[
            // this overides the little + button to skip the OrderProductPage
			{
				"operation": "merge",
				"name": "AddRecordButton",
				"values": {
					"click": {"bindTo": "addRecord"}
				}
			}
		]/**SCHEMA_DIFF*/
	};
});

Hi Jonas,

To avoid opening the "Products" section and simply switch to a new line, you can press the "Tab" button and add a new product to the detail, choosing it from an appeared lookup.

Regards,

Anastasiia

That is technically possible, but not what the customer requested.

Jonas,

Sure, there is one more option you can use. 

1. Create a replacing client module schema for the detail schema ("ProductDetailV2", UIv2 package). Here is the article on how you can do it:

https://academy.creatio.com/documents/technic-sdk/7-16/creating-custom-…

2. In a new replacing client schema, please set the parent object (Base detail - Products ( UIv2 )) and insert the code below:

define("ProductDetailV2", ["terrasoft", "ConfigurationEnums", "MaskHelper", "ConfigurationGrid",
    "ConfigurationGridGenerator", "ConfigurationGridUtilities"],
  function(Terrasoft, enums, MaskHelper) {
    return {
      mixins: {},
      attributes: {},
      messages: {},
      methods: {},
      diff: /**SCHEMA_DIFF*/[
        {
          "operation": "merge",
          "name": "AddRecordButton",
          "values": {
            "click":{"bindTo":"addRow"}
          }
        }
      ]/**SCHEMA_DIFF*/
    };
  });

3. Save your changes and hard-reload the page. Now, you are able to add a new line by clicking plus. 

Regards,

Anastasiia

True, but that does not enable adding a new line through a shortcut when in edit mode, which was the original question, that I solved per my answer above.

Hi Kai, 



You can implement such behavior by using a start signal which has that kind of logic.



Please find the example of a business process which is triggered by record deletion attached.



Thank you.

Bohdan Zdor,

to Kai's point. How can I capture the GUID of the deleted record though? The above process would start once the record is deleted at which point the GUID does not actually exist anymore.

Hi Oliver,



Maybe, this community post will help you on it:



https://community.creatio.com/questions/delete-trigger



Thank you.

Oliver Schmidt,

This article outlines how to read the record being deleted in a process: https://customerfx.com/article/working-with-delete-signals-in-a-process…

However, keep in mind, if all you need is the ID, you can get that from the signal start.

Ryan

Kai,

If all you need is the ID of the record getting deleted, and not to read the other data of the record getting deleted, then all you need to do is change the start signal to "run in background", then the record will be deleted at that point, and you can get the ID of the record deleted from the start signal. However, you won't be able to read any of the other data of the record deleted since it's gone at that point.

Ryan

Bohdan Zdor,

Thanks for your reply. I'm already using the start signal you described. The problem for me is that I first need to read to record about to be deleted (that is, doing an action before the record is deleted) and afterwards I want to start a subprocess that only works properly after  the record is deleted.

Ryan Farley,

Thanks for your help! I've actually read the the article written by Tate Farley about this, which helped my understanding a lot. Unfortunately I need to more than just the ID of the deleted record, I need to read this record for a last time and find an ID of a connected record. Then however, I want to start a subprocess that should only start once the record is actually deleted. Maybe I could use to onDelete function to that end, as described in the other thread?

Kai Wilker,

You need to create a process that is connected to the object itself and is connected to the delete event. To do this you need to go to the object settings and click this button:

Once done you will see a process editor where you can create custom script tasks that can process the record. Also the start signal for the process should be catching a message that is generated before or after deleting a record (called CaseDeleting and CaseDeleted in my example above). Please examine base processes from "Case" object in the "Case" package for example so to create your own process.

Best regards,

Oscar

Oscar Dylan,

Thank you for your help! This is exactly what I was looking for.

Ryan Farley,

Thanks Ryan,

For me this a headache, so If I uncheck "run in background" for all next purposes the record still exist. I mean if I want to sum all invoice detail records related to the same invoice, I need the get the invoice number, so I need to uncheck "run in background", but later when sum the detail records, the deleted record also is included in the sum, how can I, after get the invoice number, can sum the invoice detail records exluding the deletede one?, I can introduce in the condition "and Id != id of deleted record", but is a more transparent and clear way to do this?

Julio.Falcon_Nodos,

Hi Julio, the only way to do this when you uncheck the "run in background" is to exclude the deleted record Id from the sum (add a filter where the Id != deleted record Id)

Ryan

Ryan Farley,

Thanks Ryan, in this case I will have no info regarding the deleted record, so I'll treat deleted trigger as special case and exclude the deleted record from any calculation on the related table , in this way 

Hello Nicolas,

Hope you're doing well.

If you are trying to add a new mailbox to the system and you have received the notification which you have mentioned before, it can mean that possibly the other user has already added this email to the system under its own profile. You can check the absence of the needed email by running the next query in your DB:

select * from MailboxSyncSettings

This query will show you the list of the already connected mailboxes. There you also can check who is the owner of the mailbox by the "SysAdminUnitId" column via the next query:

select * from SysAdminUnit where Id='SysAdminUnitId_value_for_the_needed_record'

In case when the needed mailbox was already added by other user, you can ask this user to set the shared mailbox (more information about this you can find in this article) if it fits your business tasks or log in under this user and delete the mailbox.

Also, you can delete the mailbox from the database using SQL Studio if the instance is on-site or by using SQL Executor if it is a cloud environment. At the same time we do not recommend to delete mailboxes from the application using other way than standard delete procedure from system user profile.

Best regards,

Roman

Dear Mark,

Detail setup has the following logic: 

"Detail" is the name of the detail in the system.

"Caption on the page" is how it will be named on the page.

"Detail column" is an object in your detail that is equal to the current record. If you are adding Contact detail to accounts then you select Account as detail column since each contact has an account and you will see all contacts with Account = Current record when you open this detail. 

"Object column" is a column that specifies what will be shown in detail. Usually, it is ID of the connected record. 

Try to apply similar logic to your architecture to see which field to use as "Detail column" - maybe it is missing in the object? 

Best regards,

Angela

Hi Angela

Thanks for your reply. I have not been able to identify the correct combination to use so far.

As the Order is not directly connected to a Project, instead each are connected to the same Opportunity, I concentrated on trying both of these as the Detail, but no success so far.

thanks

Mark

Mark Roberts,

Then you need to check that records added to detail have needed columns. So that when you add a new record into detail Project, the project must have the same opportunity as in Order. Thy to add Opportunity field in detail to track if is added or not. 

Best regards,

Angela

Dear Pedro,

1) I am not sure why you needed 2 different objects there - you could just use File object created by the system and add new lookups in in

2) If you have more than 1 attachments detail in the page system will not work as expected as currently 2 same details on one page are not supported. Try to remove extra detail. 

Best regards,

Angela

Hi Angela Reyes,

I did what you've said in 1) and 2), now I have one replacing object for "QuoteFile" and one attachment detail inside the page. Both solutions fixed part of the problems but I'm getting this new error when I tried to edit the line in my detail.

This first screenshot shows the editable list that I added in the attachments detail, as you can see the buttons are not appearing in the blue rectangle.

The screenshot bellow shows the errors that I'm getting when I try to edit one of the fields in the editable list.

To implement the editable list in my "FileDetailV2" I simply follow this guide https://academy.creatio.com/documents/technic-sdk/7-16/adding-detail-ed….

Any idea on how to fix this errors that are appearing now?

Thanks in advance.

Best Regards,

Pedro Pinheiro

Pedro Pinheiro,

It is hard to locate the source of the issue without debugging. Try to debug this code to find what property system cannot find and where it is expecting it to determine what causes the error. 

Best regards,

Angela

Hello Alessandro,

Please specify your Creatio product and its version. This info will help us reproduce the issues that you have experienced.

Hi Alexander, 

This is a full-fledged Creatio product (cloud enterprise edition), the system version is 7.16.4.1731.

Thank you for your help.

Hello Alessandro,

Thank you for the details provided. I have successfully reproduced the issue and notified the responsible dev team. I will let you know of any updates.

Have a good day!

Hello Alessandro,

The issues mentioned above are closely related to Postgre compatibility problems of the add-on. Since the responsible team can't fix the problem within a month, we are removing the add-on from publication.

We will re-publish the add-on on Creatio Marketplace after the responsible team resolves the Postgre compatibility issue. 

Sorry for the inconvenience.

any idea , when will this add -on be republished on marketplace ? Or do we have any similar one in marketplace ?

Hi Shailey,

We are currently looking for a new team to take over the add-on development. We can't provide any ETA for republishing at the moment.

There are no similar add-ons on the Creatio Marketplace. However, you might want to consider using dashboard tools to setup dashboards with the employees' key performance indicators.

Ivan Leontiev,

Hi Team,



Any update on this?

Hello Nicolas, 

The marketing campaigns require the following licenses:

1. Marketing campaign licenses (“marketing creatio”). These licenses enable the functions of the Creatio Marketing sections: [Email], [Campaigns], [Events], etc. 
2. Active marketing contact licenses ("marketing creatio 1000 active contacts"). The licenses are used for creating records in the [Email], [Campaigns], and [Events] sections. 

If the user does not have one of those licenses, errors may occur during the following operation:

• saving or sending emails;
• editing email templates in the Content Designer;
• advancing a campaign to the [Marketing email] step;
• certain operations in the [Events] and [Campaigns] sections might be disabled.

More detailed information about marketing licenses can be found in the Marketing campaign and active contact licenses Academy article. 

Best regards, 

Olga. 

Hello Olga,
It's a pity that we can not import into Creatio our emailing statistics if we send our emailing with another provider.

Hello Shrikanth, 

Unfortunately, we do not have the exact example of your business task realization. However, we recommend that you take a look at the following Community post where a similar task and ways of its implementation are described: https://community.creatio.com/questions/attachement

Please, let us know in case any further information is required. 

Best regards, 

Olga. 

Hello Kavian, 

In the out-of-the-box version of the application, there is no such functionality.  Anyway, you can discuss the development and implementation of this kind of functionality during advisory hours and contact our manager for further questions.

About the basic functionality: there are two ways how Contacts can be synchronized. The first one is manual: for that you need to go to the Contacts section, click the 'Actions' button, choose 'Synchronize contacts' and select the 'Synchrinize now' option. 

The second option is using of automatical Contacts synchronization.

In this case system will sync contacts every specific interval of synchronization (for example, every minute). The interval (stored in minutes) for the synchronization can be changed in Mailbox synchronization interval system settings:

Even if you enabled the automatical sync process you are still able to sync Contacts manually.

Also in the following articles you can find more information about the synchronizing contacts with MS Exchange:

https://academy.creatio.com/documents/technic-sdk/7-16/synchronizing-contacts-ms-exchange?document=

https://academy.creatio.com/documents/administration/7-16/synchronizing-creatio-contacts-ms-exchange-and-microsoft-365-contacts

Best regards,

Roman

Roman Rak,

Thanks for your response. So correct me if I'm wrong, if an user delete a contact from CRM, that contact will not be deleted from Outlook (for example)?? However, if modified, those modifications will be applied, right?

Kavian Abhari,

Yes, you are correct