Dear,
We bought a marketing Licence for Creatio.
When i try to create a campaign, the system told me that a licence is required.
Even if the marketing licence is enable on my user account.
Our provider told us it was because we have no active contact...
All i want to do is create a campaign in order to import another mass mailing provider statistics for this campaign. it has not been send by Creatio.
Why can't i create a campaign on Creatio ?
Thanks you,
Nicolas
Like
Hello Nicolas,
The marketing campaigns require the following licenses:
- Marketing campaign licenses (“marketing creatio”). These licenses enable the functions of the Creatio Marketing sections: [Email], [Campaigns], [Events], etc.
- Active marketing contact licenses ("marketing creatio 1000 active contacts"). The licenses are used for creating records in the [Email], [Campaigns], and [Events] sections.
If the user does not have one of those licenses, errors may occur during the following operation:
- saving or sending emails;
- editing email templates in the Content Designer;
- advancing a campaign to the [Marketing email] step;
- certain operations in the [Events] and [Campaigns] sections might be disabled.
More detailed information about marketing licenses can be found in the Marketing campaign and active contact licenses Academy article.
Best regards,
Olga.
Hello Olga,
It's a pity that we can not import into Creatio our emailing statistics if we send our emailing with another provider.