update
Sales_Creatio_enterprise_edition
8.0

Hello Everyone,



I was trying to update my Local Deployed Creatio from version8.0.4.1870 to  Version 8.0.6.3522 but after runnig the downloader file in Powershell it is showing error .

Also when i tried the same with version 7.8.0.3374 it is showing updates till 7.17 only.

I am following the update guide from Documentation . Please Advise What to do.

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6 comments

smit suthar,



What is the error that you face during the update?

Hi smit suthar,



We recommend updating to the latest release version of 8.0.6.3597 or to 8.0.7

 

Please contact support team to get the necessary scenarios and files

 

Bogdan,

how can i proceed now ? 

Do i need to contact support team for this version update

can you please Clearify. 

smit suthar,

 

Yes, please support team to get the necessary files for update.

Bogdan,

ok thanks

 

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package
layout
columns
Sales_Creatio_enterprise_edition
8.0

As the title says, I'm trying to save the column layout for a custom record section, as well as for Details on the record.

 

https://customerfx.com/article/including-the-default-column-layout-for-…

Using this resource, I haven't managed to save any that will transfer over when installing a new package.

 

I have saved bound a number of records to the SysProfileData within my package, however none of them have had the intended effect.

https://gyazo.com/9c2347d0e5a3d845888edf5c94b221ab

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2 comments

Hello Oliver,

The method described in the article you mention does work for me (In fact, I just did this yesterday with no issues). 

Make sure that you've first configured the column layout and selected the "save for all users" and that you're selecting the correct row from the SysProfileData table (the one with no user in the "Contact" column.

If it's not working for you, it's likely one of the two issues listed above. 

Ryan

I appreciate the confidence in your article but I have 100% done both of these, about a thousand times, in every way possible.

 

Is this the only known solution/ there are no known issues with this?

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Sales_Creatio_enterprise_edition
7.18

Hi, i  am trying to implement a timer countdown in a field of a section. can someone give any suggestion how we can setup a countdown timer. i am using 7.18 version. 

I can see in 8:0 update to add a countdown timer a component is added. but our requirement is to set countdown timer to a specific field. can someone help

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3 comments

Hello,

 

Unfortunately, this is only available in the new UI. If you want to configure "countdown" you can update and configure according to this documentation: 

https://academy.creatio.com/docs/user/nocode_platform/element_setup_exa…



Best regards,

Orkhan Gojaev

Can we create any business processs to solve this issue.

Alok Kumar,

 

Unfortunately we do not have such examples, we recommend that you upgrade to a newer version. 



Best regards,

Orkhan Gojaev

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Sales_Creatio_enterprise_edition
8.0

How do I change:

  1. Height of menu items on the left-hand side menu?
  2. How to change the font size of those menu items?
    • Will doing so change the height of the menu items?
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Best reply

Hello,

In order to change the height and font-size of the left panel elements you need to write your own custom CSS for classes .ts-sidebar-item-image, .ts-sidebar-item-text, .ts-sidebar-list

UsrViewModuleCSS:

.ts-sidebar-item-image, .ts-sidebar-item-text, .ts-sidebar-list > li {
	height: 76px !important;
    font-size: 1.3em;
}

And then connect it in the replace model for BootstrapModulesV2:

 define("BootstrapModulesV2", ["css!UsrViewModuleCSS"],
function() {
	return {
		methods: {}
 
	};
});

Note, font-size doesn't change the height of the element.

Result:

Hello,

In order to change the height and font-size of the left panel elements you need to write your own custom CSS for classes .ts-sidebar-item-image, .ts-sidebar-item-text, .ts-sidebar-list

UsrViewModuleCSS:

.ts-sidebar-item-image, .ts-sidebar-item-text, .ts-sidebar-list > li {
	height: 76px !important;
    font-size: 1.3em;
}

And then connect it in the replace model for BootstrapModulesV2:

 define("BootstrapModulesV2", ["css!UsrViewModuleCSS"],
function() {
	return {
		methods: {}
 
	};
});

Note, font-size doesn't change the height of the element.

Result:

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Print
printable
Sales_Creatio_enterprise_edition
8.0

We have a use case where when a user clicks PRINT and selects a printable, we need to save the Printable in the Attachment detail in the Opportunity record, not download the file.

We have managed to save the Printable docx on a modified Opportunity field, but couldn't work out the code triggered upon clicking a Printable in the PRINT menu.

Can you guide us to where we need to make the change?

File attachments
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3 comments

Hello,

 

You can use this addon to complete your task - https://marketplace.creatio.com/app/printable-attachments-creatio

 

Best regards,

Yuliya Gritsenko

Yuliya Gritsenko,

Hi Yuliya,

 

Thank you for the response. Ideally, we do not want the user to go to the record and then to the Attachments tab every time. We want to show that a user can quickly generate a document using a PRINT menu and automatically save it in the Attachments tab if possible.

 

Isn't there a System Setting where we can select whether to download a printable or save it in the Attachment tab?

 

Regards,

Ammar

Ammar,

Hello Ammar,

 

Unfortunately, we do not have ready examples of the implementation of this feature the way you need.

The only difference between the implementation via the addon and the way you ask is that in the addon implementation you will need to go to the Attachments and Notes tab and click the button there.

By the way, it is possible to set up so that the detail is displayed in the first tab.

 

Best regards,

Yuliya Gritsenko

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package
detail
Sales_Creatio_enterprise_edition
8.0

Im trying to get the details columns to be saved within a package, does anyone know how to do this?

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2 comments

Hello Oliver,

I have the details of how to include the default column layout in a package in this article: 

https://customerfx.com/article/including-the-default-column-layout-for-…

Ryan

Is there any better resources? This doesnt seem to be working for me.

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data import
Sales_Creatio_enterprise_edition
8.0

Hello,

 

Is there a way to give access to users to import only selected objects and not the entire objects available in the application?

 

Thank you

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Hello,



Unfortunately, it's not possible to cover such a case with basic functionality. You can either enable import/export for the entire system or disable it for the entire system. There is no way to regulate in which sections it can be downloaded and in which it cannot, unfortunately.

 

We've registered it in our R&D team backlog for consideration and implementation in future application releases.



Thank you for helping us to improve our product. 

 

Yes, would be great addition !

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FreedomUI
refreshpage
Sales_Creatio_enterprise_edition
8.0

Dear,

 

We want to refresh a Freedom UI page from a business process.

This process is triggered when a field has been modified and will do some calculations.

After that, the page should be refreshed.

 

In Classic UI, there was an add-on in the Marketplace of it could be fixed with sending a message from a script task which was processed by a method in the javascript page.

 

Is this still an option in Freedom UI? Or is there another solution?

 

Kind regards,

Vincent

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5 comments

Hello, 

You can see how to do this for a Freedom UI page here 

https://customerfx.com/article/receiving-server-side-messages-in-a-crea…

That article shows how to receive the message, the article links to another article that shows how to send the message from the process. As for refreshing the page once you get the message, see https://customerfx.com/article/refreshing-reloading-page-or-list-data-o…

Also, just to point out, this sort of thing won't be necessary in 8.0.7, which is due out soon. There will be a built in way where you can set an option in the object for it to auto refresh called "Enable live data update". Checking this will handle the sending of the message and refreshing any UI bound to the object automatically when the object is modified in processes etc.

Ryan

Ryan Farley,

Does the Enable live data update work for you?

Solem Khn,

Yes, for Freedom UI pages only, the Live Update works great. 

Ryan

Solem Khn,

Hi. I had issues with this initially. Make sure that you set Enable Live Update on the object within 'Custom' package. I initially just did it on object within my Package and it did not work

 

 

Rob Watson,

without departing too much from the original thread - in case changes from your development packages are not visible/applied, there's probably an issue with the dependencies of the packages you are working in. 

Say you have Package XY that depends only on some Core Packages. If you change the configuration of the "Account" object in Package XY, those changes should be applied in the configuration afterwards. However, if another Package Z  sits "lower" in the dependency tree and also contains a replacing schema for "Account," Package Z will always win in case of a configuration conflict. So if XY sets the live data update attribute to true and Z sets it to false, Z's value takes precedence.

 

The same applies to other configuration schemas that use replacing logic, such as Freedom UI Pages. This replacing logic is what makes it possible to build customizations ON TOP of functionality from other already existing packages on the Creatio platform. 

Otherwise you wouldn't be able to modify pre-existing schemas like the default Account Page that ships out of the box.



Basically, for any new customizations or development, you want your package to be just low enough in the dependency tree so it can overrule the pre-existing configuration where it is needed, without creating unnecessary dependencies to all unrelated packages. 

Best, David

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Sales_Creatio_enterprise_edition
8.0

This is where the import goes wrong I believe, Ill also attach the error file

 

2023-03-23 11:15:09,006 Error occured while performing operation on "app" item, UId = 11621e60-d54b-aebd-b8f8-f3f7f6804db0.

2023-03-23 11:15:09,026 System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.

 

Any help is appreciated, ive checked their the same product, though slightly different versions

 

https://drive.google.com/file/d/1qkg5RdL_RhsU5oCuvlHxixhGobLl9Lg_/view?…

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Best reply

Hello!

 

This error may occur in case of incorrect cleaning of Redis. Please clear the Redis cache using the flushall command.

 

We will be glad to help with any other questions.

Ive tried finding any items with that ID and havent been successful, I've actualized all my data I think and installed / compiled it all

Hello!

 

This error may occur in case of incorrect cleaning of Redis. Please clear the Redis cache using the flushall command.

 

We will be glad to help with any other questions.

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Freedom_UI
refreshpage
edit page
Sales_Creatio_enterprise_edition
8.0

Hi Community,

 

I have this requirement where I need to refresh the form page of my record using the refresh button of the new Freedom UI. This button was created with the help of the page designer, as you can see on the image bellow.

 

 

However, when I try to refresh the page by clicking on the created button. Creatio, instead of refreshing the current page data, it loads the data from another record.

 

Before refresh:

 

After refresh:

 

Could you please help me understand this behaviour and explain me how can be solved.

Thank you in advance.

 

Best Regards,

Pedro Pinheiro

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Seems to be an 8.0.6 bug

Hello Pedro!

 

Thank you for your post and sorry for invonvenience caused by this problem. This behaviour was removed in version 8.0.7 which is going to be released very soon.

 

 

 

 

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