Client context

MobileApplicationInvoiceManifest not found;

MobileApplicationoportunityManifest not found;

MobileApplicationLeadManifest not found;

Cause

The specified manifest is registered in the "Mobile application manifest" system setting by mistake.

Solution

Simply remove this manifest from the list in the specified system setting.

Necessary conditions

Admin rights. Clearing Redis after removing the manifest.

Symptoms

Connecting to the on-site application results in the following error (outdated browser): 

ServiceStack.Redis.RedisResponseException: MISCONF Redis is configured to save RDB snapshots, but is currently not able to persist on disk. Commands that may modify the data set are disabled. Please check Redis logs for details about the error., sPort: 53192, LastCommand: \\r\\n в ServiceStack.Redis.RedisNativeClient.CreateResponseError(String error)\\r\\n в ServiceStack.Redis.RedisNativeClient.ReadInt()\\r\\n в ServiceStack.Redis.RedisNativeClient.Expire(String key, Int32 seconds)\\r\\n в ServiceStack.Redis.RedisClient.ExpireEntryIn(String key, TimeSpan expireIn)\\r\\n в Terrasoft.Redis.RedisSessionStateStoreProvider.ResetItemTimeout(HttpContext context, String id)\\r\\n в System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)\\r\\n in System.Web.HttpApplication.AsyncEventExecutionStep.System.Web.HttpApplication

Cause

This error is caused by Redis settings on the server.

Solution

Use third-party documentation to learn more. 

- http://stackoverflow.com/questions/19581059/misconf-redis-is-configured-to-save-rdb-snapshots;

- http://stackoverflow.com/questions/19873048/redis-is-configured-to-save-rdb-snapshots-but-is-currently-not-able-to-persist;

- https://gist.github.com/kapkaev/4619127.

Use the mobile version of the application to ensure correct operation - the application may not work properly in mobile browsers.

Symptoms

An error occurred during synchronization % 0D% 0A% 0D% 0ATtype: Terrasoft.ServerException% 0D% 0AMessage: A request to the server returned an error% 0D% 0AAdditional information:% 0D% 0A% 09 {"requestUri": "https://tatpharm.bpmonline.com/ 0 / ServiceModel / EntityDataService.svc / ProductLineCollection / $ count /? $ Filter = ((CreatedOn ge datetime'2015-06-22T17% 3A38% 3A02% 2B06% 3A00 'or ModifiedOn ge datetime'2015-06-22T17% 3A38% 3A02% 2B06% 3A00 ')) "," statusCode ": 404," statusText ":" Not Found "," headers ": []," body ":" \ r \ n \ r \ n \ r \ n The resource cannot be found.

Cause

The object referred to is already deleted or moved.

Solution

1. Synchronize, make sure that the settings include the correct date and time of the last synchronization.

2. Clear the mobile application cache (by clicking the corresponding “Clear Cache” button. If there is no such button, you first need to perform a demo login - the corresponding button is below the authorization data, after which the cache is cleared).

3. Re-synchronize.

Symptoms

While accessing the section:

Type: Terrasoft.SourceCodeException 

Message: Uncaught TypeError: Cannot read property 'getComponent' of undefined 

AdditionalInfo: Script: file:///storage/emulated/0/BPMonline700/AppStructure/rev_0/src/MobileSocialMessageGridPageController.js?hash=c73dfb1d-eca1-40b3-8d5c-c6de590f5a6c%0D%0A%09Line: 160 

Stack trace: 

    at Ext.define.showException (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:39893:41) 

    at Ext.define.showUncaughtException (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:3461:25) 

    at Ext.define.onWindowError (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:2987:18

Cause

Manifest lacks components.

Solution

Connect the schemas that are responsible for the "Feed" section in the "Support" workplace in the mobile application manifest.

-  MobileSocialMessageActionsSettingsSupport;

-  MobileSocialMessageGridPageSettingsSupport.

Additionally, remove the schemas that relate to the main workplace, and not to "Support".

-   MobileSocialMessageGridPageSettingsDefaultWorkplace;

-   MobileSocialMessageRecordPageSettingsDefaultWorkplace.

Symptoms

Terrasoft.Exception% 0D% 0A Message: A timeout occurred while determining the current coordinates%

There was a problem with determining the location when the error has occurred.

When determining the current location, a time-out message is displayed if the system could not determine the coordinates using any available services.

Depending on the device, your location can be determined by the following services:

• A built-in GPS device
• Google services using Wi-Fi
• Using A-GPS technology in case the device supports it.

The most reliable way is to determine the location using a Wi-Fi network.

The most common method is to determine the coordinates is using GPS, however GPS in itself is not failproof, for example:

- GPS is turned off

- No satellite signal at the time of the request

- Signal from the satellite is weak

- Radio interference

About the influence of external factors on the signal quality: 

The level of signal reception from satellites is lower if there is dense foliage of trees in its way or due to very large clouds. Also, the normal reception of GPS signals can be prevented by interference from radio sources. However, the main factor affecting the decrease in GPS accuracy is the incomplete visibility of the sky - this occurs when a GPS receiver is located in a dense urban environment in which a significant part of the sky is hidden by nearby buildings, sheds, and other obstacles.

It is important to note that a message about a location failure is not an application error and does not affect its performance. The mobile app simply alerts the user that it wasn't able to determine the location for an activity, for example. 

Solution

Wait for the GPS signal to recover and re-synchronize. If you are using Android, try restarting your mobile device (this error may occur due to nuances of certain mobile OS versions). If you still see an error, check the following:

1.  What options are included in the geolocation settings on the device (Fig. 1-3):

Fig.1 

Fig.2

Fig. 3

2. Were you indoors or outdoors when the error has occurred?

3. Did the error still occur when you tried to create a visit once more?

If your device is normally connected to WiFi, but the settings indicate “Use GPS only”, then this error may occur as well.

Symptoms

Type: Terrasoft.SyncException%0D%0AMessage: There was a synchronization error%0D%0A%0D%0AType: Terrasoft.FileException%0D%0AMessage: An error occured while opening the file%0D%0AAdditional information: %0D%0A%09Name: BPMonline700/AppStructure/rev_29/src/MobileContactAnniversaryEditPage.js%0D%0A%0D%0AType: Terrasoft.FileSystemException%0D%0AMessage: Object not found%0D%0AAdditional information: %0D%0A%09Code: 1%0D%0A%0D%0A

Solution

In the mobile application, perform the following actions:

1. Clear cache.
2. Re-synchronize.

Question

Regarding the error when working with the mobile version of the application:

HTTP Error 405.0 - Method Not Allowed. The page you are looking for cannot be displayed because an invalid method is used (HTTP command).

Full bug report:

Type: Terrasoft.ServerException

Message: Request for server returned error

<legend> Most likely reasons: </ legend> \ n <ul> \ t <li> The request sent to the web server used the HTTP command that was not allowed by the module configured to process the request. </ li> \ t < li> A request was sent to the server containing an invalid HTTP command. </ li> \ t <li> This request for static content contains an HTTP command other than GET and HEAD. </ li> \ t <li> The request was sent to the virtual directory using the HTTP POST command; meanwhile, the default document is a static file that is not compatible with HTTP commands other than the GET and HEAD. </ li> </ ul> \ n </ fieldset> \ n </ div> \ n <div class = \ "content-container \"> \ n <fieldset> <legend> What can be done: </ legend> \ n <ul> \ t <li> Check the list of commands activated for the module handler with this request and ensure that this command can easily reach the website. </ li> \ t <li> View the IIS log file and determine which command cannot be used in the request. </ li> \ t <li> Create a trace rule to track failed requests for this HTTP status code. For more information about creating a trace rule for failed requests, click Most likely causes: The request sent to the web server used the HTTP command that was not allowed by the module configured to process the request. A request was sent to the server containing an invalid HTTP command. This static content request contains an HTTP command other than GET and HEAD. A request was sent to the virtual directory using an HTTP POST command; meanwhile, the default document is a static file that is not compatible with HTTP commands other than the GET and HEAD. Possible solutions: Check the list of commands activated for the module handler where this request was sent, and make sure that this command can reach the website. Review the IIS log file and determine which command cannot be used in the request. Create a trace rule to track back requests for this HTTP status code. For more information on creating a trace rule for failed requests, click here.

Solution

This error may occur due to incorrect IIS settings on the server.

To fix this, add the following code to the web.config file:

<system.webServer>
    <modules>
        <remove name="WebDAVModule" />
    </modules>
    <handlers>
        <remove name="WebDAV" />
    </handlers>
</system.webServer>

Symptoms

Type: Terrasoft.SourceCodeException

Message: SyntaxError: Unexpected identifier 'Invoices'. Expected '}' to end a object literal.

Additional information:

Script: file:///var/mobile/Containers/Data/Application/5971FB51-E199-46E3-8004-22E3199C246B/Documents/BPMonline700/AppStructure/rev_1/src/UsrInvoicesType.js?hash=c033cb8c-ace4-4766-b865-88fc6882274f%0D%0A%09Line:8 

Cause

The title of the Activity includes double quotation marks, but at the present moment, the system does not know how to process them.

Solution

The ability to work with double quotation marks will be implemented in the next versions of bpm'online. At the moment, a workaround is the following:

1. Go to the configuration

2. Open the UsrInvoicesType schema

3. Change its caption so that it does not have double quotation marks

For example, Section object type 'Invoices'

Necessary conditions

Admin rights.

Question

In the mobile app, I only see a single opportunity created by the Supervisor user. Why I do not see the rest?

Answer

In bpmonline sales omnichannel (the "Opportunities" section), we use the following base logic:

1) While synchronizing, the mobile app only downloads opportunity records for the current user.

This is done to save memory and reduce synchronization time.

2) The data is filtered by the "Opportunity stage.Final = FALSE" condition in the “Opportunities” section of the mobile app.

This is done for convenience - the user only sees all his incomplete tasks.

Note: If the "Stage" field is empty, the opportunity will not be displayed at all. 

At the same time, such opportunities are stored in the mobile application and can be accessed from other sections (for example, from the “Activities” section to view the related opportunity record).

Symptoms

Uncaught TypeError: Cannot read property 'PrimaryColumnName'

Cause

The "Products" section has been added through the mobile application wizard

Solution

It is necessary to make changes to the "Products" section, namely re-saving the list and card settings.

Necessary conditions

Admin rights