When trying to select a previous workflow case stage, the eligible choices have a circle with a slash and cannot be selected. I see this on our production system and trial system in the Cases section.
Any ideas as to why I cannot select a previous stage even though I have all of the stages included as possible previous stages?
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Hello Scott,
Please, add the stages to which you can transition from the current stage to the [Possible next stages] area. This property is responsible for the stages that can be selected once the current stage is set up.
More detailed information on how to work with case stages can be found in the Case Designer workflows - Set up case stages Academy Article.
Best regards,
Olga.
I was looking at it from the wrong perspective, this now makes sense, thanks.