Hi Community,
We have this requirement, where we need to have multiple signatures per outbound email. And selected them based on the case category lookup.
So for example:
Case 1 > Category A > Signature A
Case 2 > Category B > Signature B
But for the same outbound email.
We would like to know what is the best way to achieve such functionality? What schemas should we change?
Thank you.
Best Regards,
Pedro Pinheiro
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Hello,
Please note that there's no functionality to set up such logic in the system at the moment. However, we have registered this idea for our R&D team and they will review the possibility of adding it in future releases.
As a workaround, you could remove the personal signatures of the users and instead create the email templates and design the needed signature as part of the template itself. You can also set up automatic filling in of the sender's name with the help of a macro.