Hi,
Currently, whenever the case is created the email signature is also added in the description. I want to remove the email signature from the description.
How can i do that?
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06:06 Jun 04, 2026
Hello,
At the moment, this behavior is part of the system's default logic.
However, we understand that it may not be convenient in this scenario. Therefore, we have already created a task for our R&D team to review the logic used to populate the Description field and evaluate the possibility of preventing the email signature content from being included there.
Thank you for bringing this issue to our attention. Feedback like this helps us identify opportunities to improve the product and user experience.
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