Can't modify Portal user profile page in on-site installed environment.

Hello,

I've just deployed full bundle instance of the 7.16.0.4461. There is no similar issue. The portal user profile page or organizational page and main page can be modified without any difficulties.

Try to perform these actions in the advanced settings that can help to resolve the issue:

1. Update database structure where needed

2. Generate the source code for all items

3.Compile all items

If there are still any difficulties, It is better to contact the support team via support@creatio.com to look into the issue in your particular environment.

Regards,

Dean

Dean Parrett,

ok I will try this and update here.

Ramnath

Dean Parrett,

I face same issue on trial environment of Creatio which based on cloud

Regards,

Meet

Hello Meet,

It is definitely better to approach the support team. It would be easier to debut the error in cloud instance and find the solution.

Regards

Dean

Dean Parrett,

I tried to generate source code and compile all items. But I still can not open the Portal User profile page  to modify it.

I will have to contact support team for further help.

Thanks

Ramnath

Hello,

I got the solution.

We need to add two package in our current package

1. SSP
2. ProtalITILService

This solved my issue.

Regards,

Meet