Hi Community,
On change of a specific field's value, the case should be updated automatically without any user interaction or confirmation needed to replace the case.
I want the case to be automatically replaced based on its condition.
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2 comments
12:17 Nov 08, 2024
Hello!
This is basic system functionality—if a DCM has previously been used in requests (or other areas) and work has already been done in it, the system does not update it, as it may not be necessary for the user. Therefore, on the left side, you’ll see an icon that first prompts for confirmation to apply changes for the current request.
Regards,
Orkhan
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