Question

Increase marketing email size

15:22 Mar 27, 2024

Hi,

It seems that Creatio Marketing email size is limited to 5mb.

Is there a way to change the acceptable limit size in the system parameters, or is this limit set by the ESPs (ElasticEmail or Sendgrid) ?

Cheers,

Damien

4 comments

Bogdan

17:16 Mar 27, 2024

Hello,

Unfortunately, there is no workaround with the 5MB limit, since it is a restriction from the ESPs side.

It is a general recommendation to optimize size of your bulk email attachments.

Damien Collot

09:06 Mar 28, 2024

Hi,

we asked the ESP ElasticEmail, according to them, our limit is at 10mb.

Is there a technical reason why in Creatio it is 5mb ?

Cheers,

Damien

Bogdan

09:42 Mar 28, 2024

Damien Collot,

Thank you for the information. We will pass it on to our R&D team.

Damien Collot

14:44 Nov 26, 2024

Hi,

has the limit been increased with the new email marketing app & designer ?

Thanks,

Damien

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