Hi Community,
We have activated the 'Enable live data update' for the Contacts and its currently not working.
We have a business process that updates fields of the Contact once finished. Only when we click Refresh the fields are updated.
How can we fix/debug this issue?
Sasor
Like
I assume you're using a Freedom UI section/page? It doesn't work with classic. Also, make sure the feature "LiveEditingForCurrentUser" is on as well.
Ryan
Ryan,
Thank you for the reply.
The page is Contacts in freedom UI.
From the Business Process I am trying to update the lookup that is responsible for the stages ( Progress Bar). The progress Bar is only updated after I click the Refresh button.
Should I do some other modifications as well ?
Sasor
We also have this issue, but then tested in 8.1.2 and not found that
Vladimir
You should check with the support. This feature is causing performance issue in 8.1.1.
I recently had an issue after I imported more than 20k cases in a site and the support deactivated the live update for a little while until I creaed a new case on this subject.
I'm also having the same problem with the Account section.
A process updates a field in the account, but at the end of the process, the field isn't updated on the screen.
"Enable live data update" is checked on the Account object.
I can't find the LiveEditingForCurrentUser system setting that Ryan mentioned.
Should I contact support?
LÉZORAY Nicolas,
after support intervention the functionality "Enable live data update" works well.