Время создания
Filters

Hello,

The way to convert Leads to Opportunities, when you are working with (creating) a new customer, is a little convoluted. I have to click on the Lead, hit save, hit converted etc. Has anyone written a business process to make that more streamlined or automatic?

Thanks,

Matt 

Like 0

Like

0 comments
Show all comments

Hi

Within a business process does anyone know if it is possible to remove records where the same data value of a field appears more than once (distinct value) 

example data

Value A

Value B

Value C

Value A

I want to be left with unique 'Values' so one of the 'Value A' records is removed.

 

thanks

 

Like 0

Like

0 comments
Show all comments
Tide
Studio_Creatio
#Clio
Studio_Creatio
8.0

I recently started exploring T.I.D.E (ATF TIDE) for working with Git integration in Creatio, and I’m trying to understand how widely it’s being used in real projects.

A couple of questions I had:

  • Is anyone here actively using T.I.D.E in their development workflow?
  • How stable/reliable is it compared to the default SVN approach?
  • Are there any proper setup guides or documentation available (especially for Git authentication and repository setup)?
  • Any common pitfalls or things to watch out for?

I’ve gone through some basic setup, but I’m facing issues around repository cloning and authentication, so any guidance or real-world experience would really help.

Like 0

Like

0 comments
Show all comments
Preventing
mails
to
people
in
CC
for
case
update

Hi,

I am looking for a way to selectively control email notification behavior based on a Case's Business Unit.

The Requirement: For any Case created or updated within a specific Business Unit, I need to ensure that individuals in the CC field do not receive automatic email notifications (Case Acknowledgements). Only the Primary Contact should receive the email.

What I’ve tried: I found the system setting: "Send automatic notifications only to contact." While this works perfectly to suppress CC emails, it is a global setting that affects the entire organization. I need to keep CC notifications active for all other Business Units.

The Challenge: Since this is a global system toggle, I cannot find a way to apply it conditionally.

My Questions:

  1. Is there a way to scope this system setting to a specific Business Unit without affecting the whole environment?
  2. If not, what is the best practice for overriding the default notification engine for one specific BU?
  3. If I have to disable the global setting and use custom flows instead, how do I ensure it doesn't trigger duplicate emails for the other Business Units?
Like 0

Like

1 comments

Hi!

Based on the current functionality, the "Send automatic notifications only to contact" system setting (code: AutoNotifyOnlyContact) restricts notifications to just the Case contact. However, this applies globally and not selectively by Business Unit.

There is no built-in way to scope the "Send automatic notifications only to contact" system setting to a specific Business Unit—it is a global toggle. To achieve selective notification behavior by Business Unit, you would need to disable the global setting and implement a custom business process that sends notifications only to the primary contact for the targeted Business Unit, while allowing the default notification logic for others. To avoid duplicate emails, ensure your custom process fully replaces the standard notification for the specified Business Unit and does not trigger the default notification in those cases.

Show all comments

Get started with Creatio's specialised FinServ CRM through our latest e-learning course on Creatio Academy. Across 3 modules, you'll explore the platform's core capabilities and learn how to manage customer relationships, financial data, and operations in one unified environment.

Start learning

Like 1

Like

Share

0 comments
Show all comments