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Business Process

backend

anonymous

Important!!! Business Process From Custom Web-Service (Cookie-Based / Anonymous)

20:26 Jan 14, 2026

Hi Team,

There is an Usecase where I have to call Business Process from web service. I have 2 types of service: cookie-based & anonymous service. I have tried both services to invoke BP but did not work?

could you guide me step-by-step on how to call business process in web-service.

Creatio: 8.3.1.xxx

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Discussion

bug

File checker false positive triggered by an SVG corporate logo

Alex Lisowki

19:08 Jan 14, 2026

Hello

I encountered an issue while uploading corporate branding assets via the Logo Customization feature in SVG format. The system returns the following error message: "Malicious file contents detected, upload canceled."

The SVG file itself is extremely simple. It was created (more precisely, downloaded and recolored) using Inkscape and even subsequently processed through an additional sanitization tool to remove any software-specific stuff. The file successfully passes W3C validation with a "Passed" status and no warnings. The image is rendered correctly by all software tested, including web browsers and various online services.

Unfortunately, I was unable to communicate this issue through the support channel because they think I need consultation or smth (which I absolutely do not). From my perspective, this appears to be a file checker's false positive, which for some reason seems to detect executable content where none exists (or something like that), so I just want to report the issue to devs.

My issue was already solved by using other file format.

The image is in the attached archive (svg uploads isn't supported)

File attachments

test4_0.zip

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OAuth

Incapsula

oData

Sales_Creatio

8.0

Incapsula incident ID error when using OData with OAuth authentication

Rommel Bocker

17:30 Jan 14, 2026

I have configured an OAuth account in Creatio. When I submit OData requests using Postman from my local environment, the request fails with the following error:

“Request unsuccessful. Incapsula incident ID:

Has anyone encountered this issue before?

I would like to understand whether this error is typically related to a misconfiguration on the Creatio side (for example, OAuth, user permissions, IP restrictions, or OData settings), or if it requires additional configuration or whitelisting on Creatio’s infrastructure side related to Incapsula.

For context:

The request is executed successfully from Postman locally, but consistently fails with the Incapsula error.
Authentication is performed via OAuth.
No detailed error response is returned beyond the Incapsula incident ID.

Any guidance or similar experiences would be greatly appreciated.

2 comments

Mira Dmitruk

18:45 Jan 14, 2026

Hello,

Could you please provide an extended version of the error to better understand the issue?

Rommel Bocker

18:48 Jan 14, 2026

Sure. When making the call in Postman to https://my-instance.creatio.com/0/odata/MyTable

I get a 200 code but with the following message:

<head>

</head>

<body style="margin:0px;height:100%"><iframe id="main-iframe"

src="/_Incapsula_Resource?SWUDNSAI=31&xinfo=14-9563318-0%200NNN%20RT%281768398783812%2013%29%20q%280%20-1%20-1%20-1%29%20r%280%20-1%29%20B12%2811%2c748823%2c0%29%20U6&incident_id=153000480030609553-52193177030429710&edet=12&cinfo=0b000000&rpinfo=0&cts=6xwb1BMLFPW1EJ%2bmvV8UDNe2KFWyjZg%2fdeMlMfjgnZf9Xsa1RPnzOa2voMOgSfpa&cip=<my ip>&mth=POST"

frameborder=0 width="100%" height="100%" marginheight="0px" marginwidth="0px">Request unsuccessful. Incapsula

incident ID: 153000480030609553-52193177030429710</iframe></body>

</html>

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How to Run Business Processes from an Anonymous Web Service

Oshi Varshney

20:40 Jan 13, 2026

How can a business process and a cookie-based web service be executed from an anonymous web service in Creatio?

1 comments

Eduard Dovydovskyi

21:59 Jan 13, 2026

Hello,

A business process can be executed using IProcessExecutor (see Creatio Academy).

To invoke a cookie-based web service, you must send an HTTP request directly to the target endpoint. An anonymous web service does not have an authenticated HTTP session and therefore cannot implicitly reuse cookie-based authentication. Authentication cookies must be handled explicitly (see Creatio Academy).

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lookups

Sales_Creatio_enterprise_edition

8.0

"Allow record deletion" not working?

Rob Rudloff

17:48 Jan 13, 2026

Hi.

I wish to deactivate certain records in our Department table, since it is loaded with invalid records that were imported from SalesForce. See first image below -- I enabled "Allow record deletion", and ran the package.

The Department list looks the same (see second image) with no option to disable a record. Do I need to add a column or something?

Thanks
Rob

2 comments

Alina Yakovlieva

02:52 Jan 14, 2026

Hello Rob!

The "Allow record deactivation" option adds a new field to the object, which allows you to deactivate the record.

To deactivate (not delete) records in your Department table, please follow these steps:

1. In the Object Designer, ensure that you have enabled the "Allow record deactivation" property for the Department object.
2. After enabling, publish the object. This automatically adds the "RecordInactive" column—no need to add anything manually.

Once published, you can set records as inactive: To deactivate records, you can add field "Inactive" to the displayed fields, so you can manage it from lookups:

You can also use a business process or apply a bulk data operation to set the RecordInactive field to true for those records.

Best regards,
Alina

Rob Rudloff

16:43 Jan 14, 2026

Hi.

In my screen captures, you can see that I did those steps ... I think I did them correctly --

I enabled the "Allow record deactivation" (see first image), and published, but no "RecordInactive" column appears (second image).

I did this in front of my Lead Creatio Developer, and he was not sure why the "RecordInactive" column did not appear.

Any suggestions on what to check next?
Thanks!
Rob

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