Studio_Creatio
Icons
Studio_Creatio
8.0

Hello Community,

 

I would like to add a custom icon to the Creatio icon list. How can I achieve this?

Best regards,
Ajay Kuthe

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2 comments

Hello!

Unfortunately, there is currently no way to add a new icon in the icon list for Freedom UI on the current configuration.

 

However, a task has already been registered in our R&D team to consider and implement such a feature in future releases. 

Hello, is this still the case? What's the timeline on adding this feature? Thanks!

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version
upgrade
Studio_Creatio
7.17

Hi;
I prepare the migration from version 7.17 to 8.2.1
I create local environment and link it to github repository.
When i compile the application all connected projects rebuild and go to repository
I try to remove them by .gitignore but it doesn't work

i will be appreciate any help.


regards
Tomek

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1 comments

Hello, 

I do not understand much from your post, but we recommend putting a repository in Terrasoft.Configuration/Pkg and add unnecessary packages to .gitignore. Here is an example of .gitignore:

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Studio_Creatio
8.0

I created an application for the fast-track certification and exported it to my local machine. While making some additional changes, the entire application got deleted. I tried importing the application with the same prefix, but it's throwing numerous errors.

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1 comments

Hello!

Please provide more detailed information – what errors are you encountering?

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lookup
Studio_Creatio

Hi Team,

 

I am facing an issue while accessing the lookup tab. The page keeps on loading and it is not displaying any data.

 

Below is the screenshot for your reference:

I inspected the page and I am getting the following error in the console:

Can anyone guide me how to proceed further with this issue?

Thanks!

Like 0

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1 comments

Hello,

Please contact support team at support@creatio.com and provide more details of the issue along with an access to the site where it occurs to proceed with the investigation.

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lookup
Studio_Creatio

Hi Team,

 

I am facing an issue while accessing the lookup tab. The pages keeps on loading and no data is displayed. Below is the screenshot for your reference:

When I inspect the page I am getting the following error:

Can anyone help me with this?

Thanks!

Like 0

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1 comments

Dear Gona,

If your application is on version 8.2.1, you can resolve this issue with the following steps:

1) Unlock the package CrtNUI for hotfix.
2) Open SectionModuleV2 schema metadata
3) Delete the block with WebitelCtiProvider schema dependency (see screen below).
4) Lock the package CrtNUI back.
5) Compile system

image.png

If your version differs or the fix doesn't help, please contact Creatio support team.

Have a great day!

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minipage
Studio_Creatio
8.0

When trying to save the page this error popped up. Can you help? What might be the problem?

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1 comments

Hello!
I recommend checking the application logs, where the error details will be specified. This information can help resolve the generation issue further.

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Hi everyone,
 

I'm facing an issue while trying to calculate the total expense amount for an Idea in Creatio using a business process. My process is triggered when an Idea Expense record is added, modified, or deleted. The goal is to sum all Expense Amounts related to an Idea and update the Idea Expenses Total Amount field in the Ideas object.

Data Structure:
 

  • Idea Expenses Total Amount is stored in the Ideas object.
  • Expense Amount is stored in the Idea Expenses object.

    Current Setup:
     
  • Triggers:
    • Triggered when an expense record is added, modified, or deleted.
    •  
  • Read Related Idea (First Read Block):
    • Reads the Idea Expenses record where Id = Trigger-added.Unique identifier of record.
    • Retrieves the Related Idea field.
    •  
  • Read Idea (Second Read Block, SUM Calculation):
    • Reads all Idea Expenses related to the retrieved Related Idea.
    • Applies a SUM function on the Expense Amount field.
    •  
  • Modify Data (Final Step):
    • Updates the Idea Expenses Total Amount in the Ideas object.
    • Condition: Id = Read Related Idea.First item of resulting collection.Related Idea.
    • New Value: Read Idea.Function result (SUM of Expense Amount).
    •  
  • Issue Faced:
  • Error Message: "Parameter 'ResultFloatFunction' link depth exceeded."
  • Despite configuring the Read and Modify blocks correctly, the process keeps failing.
  • The Idea Expenses Total Amount field is visible on the Ideas list page, but not in the form (not sure if that affects calculations).

    What I’ve Tried:
  • -Ensured all fields are of decimal type for calculations.
  • -Verified correct data references between Read and Modify steps.
  • -Confirmed that Idea Expenses Total Amount is available under the Ideas object, while ---Expense Amount is under the Idea Expenses object.
  • -Tried setting a static value (100) in the Modify Data step to check if the update works.

    kindly help. Attached images as well.
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1 comments

Hello!

You can get an error "Parameter 'ParameterName' link depth exceeded." in case when there is a circular reference. For instance, parameter gets value from process element's field and in the process element there is a parameter in that field. When running, process tries to calculate field's value and gets into recursion.

Have a nice day!

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batchquery
batch
oData
Studio_Creatio
8.0

Hi Creatio community,

Where are the logs of batch query calls stored in Creatio? I need to implement a notification logic that triggers every time a batch query is processed in Creatio.

 

Kind regards

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1 comments

Hello!

 

Such information you can find in your IIS logs, which by default are stored in %SystemDrive%\inetpub\logs\LogFiles

 

If you need, you can set up your own path:

https://learn.microsoft.com/en-us/iis/manage/provisioning-and-managing-…

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approval
mandatory_field
#comments
Studio_Creatio
8.0

Hello

 

I'm trying to make the approval comment field mandatory for a DCM. The idea is that  the approval cannot be approved or rejected if a comment hasn't been added to the section. That is, all approvals need to have a comment added to them.

 

I try to marked the comment as obligatory in the object "Basevisa" but it didnt work. 

 

Any idea how can I make the comment mandatory. 

 

Thank you 

 

 

 

Like 1

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1 comments

Hello Laura,

 

In classic UI there are two approaches: either one provided here (but don't forget to disable the AcceptApprovalWithoutComment system setting) or creating a replacing view module for the PreconfiguredApprovalPage and add this code:

define("PreconfiguredApprovalPage", [],
	function() {
		return {
			attributes: {},
			methods: {
				save: function() {
					const approvalComment = this.get("Comment");
					if (approvalComment.length > 0) {
						this.callParent(arguments);
					} else {
						Terrasoft.showErrorMessage("Comment is mandatory");
					}
				}
			},
			diff: /**SCHEMA_DIFF*/ [] /**SCHEMA_DIFF*/
		};
	});

As for the Freedom UI - as was mentioned here and here - this is not avialable in Freedom UI as for now. I will notify our R&D team about your question to prioritize the task to develop the logic for them.

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Studio_Creatio
8.0

i try to deploy creatio in linux vmware but i cannot login in the login page when make a succesfull login attempt got comeback to login page again in the console i get this some kind error message can you guys help me

 Failed to resolve type Terrasoft.Core.QueryExecutionRules.IQueryRuleApplier
 
Autofac.Core.DependencyResolutionException: An exception was thrown while activating Terrasoft.Core.QueryExecutionRules.QueryRuleApplier -> Terrasoft.Core.QueryExecutionRules.QueryRuleApplyLogger -> Terrasoft.Core.QueryExecutionRules.QueryRuleApplyLogRepository -> λ:Terrasoft.Core.UserConnection.

 

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1 comments

Hello!
 

To resolve this issue, please submit a request via email to support@creatio.com.

What we need from you:

  1. Website logs.
  2. Binary files (if possible).
  3. An anonymized copy of the database (if it's a default database and doesn't contain sensitive data, please provide it).


Thank you for reaching out! We’ll be happy to assist you!

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