detail
add detail
Sales_Creatio
7.16

Hi All,

Unable to add a new detail in edit page, unable to get the column names in Object column field.

Attached the image for reference.

Thanks in Advance.

Regards,

Mansoor

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1 comments

Hello Mansoor,

Thank you for your question!

Please, contact our support team via email support@creatio.com so that we coul...MoreLess

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city
account
address
accountaddress
Sales_Creatio
7.18

Why the City, State/Province, and Country fields are not filled for several (18) accounts?

All these accounts have shipping addresses with the city, state, and country filled.

I tried to change a city in address, but that didn't make a change in the Account's City field.

All other accounts (thousands of accounts) have city, state and country filled.

We need the fields to filter accounts.

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Yuriy Konstantinov,

please check if the addresses of the 18 accounts are marked as primary. Only those addresses will be synced to the respective...MoreLess

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Sales_Creatio
7.16

Hi team,

I have a the below request from the customers. please see the screenshot

where status = lookup field

Can anyone please help.

Many thanks.

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1 comments

Hi Akshit, 

We don't have practical examples hiding "+" on the detail based on conditions, alternatively I can suggest you to use&nbs...MoreLess

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Activity
synchronization
Sales_Creatio

On the Meetings and Tasks tab of the synchronization dialog can you explain what the Synchronization Period means?

Is it

1. the frequency of the automatic synch

2. the time window of things that will get synch'd (i.e. if I set it to 1 week but have a meeting scheduled for 4 months from now, will that...MoreLess

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Hi Mary,

The synchronization period is the period of time for which we collect activities. 

When requesting integration, we pass the...MoreLess

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7.18.3
7.18
7.17.4
chats
chat
hide
Sales_Creatio
7.17

Hello, we are not utilizing the Chat feature at this moment in time. Is there a way to remove this from our UI so that we don't cause confusion with our users?

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Hello George,

I have an article on how to remove the icons from the Actions Dashboard here https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

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Import
Sales_Creatio
7.17

I'm importing activity records for contacts who are not associated with an account. When I open one of the imported records, the contact field is empty. Is an account required to have a contact on an activity? I do have the category field set to "Visit to contact."

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Hello Jeffrey,

Hope you're doing well.

No, it's not necessary to populate the Account field. It seems you didn't set the field mapping...MoreLess

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system settings
calendar
Sales_Creatio
7.17

Hi Community,

Is there any functionality to set up custom fiscal (financial) year?

For example, default year start on January 1st, but we want to change the start date of a calendar to match our fiscal year which is April 1st.

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8 comments

+1 on this idea , including custom ficsal quarters, maybe to set at system level ?

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In the cloud version, is it possible to remove "SQL query console" menu item from System Designer without losing the ability to use SQL Executor? I mean setting Access to “SQL query console” section permission to No won't solve the question, because it will deny access to SQL Executor, while I want just to remove the link from UI, keeping the ability to use the tool in requests.

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If you want to remove it completely:

1) Make sure your package has Samarasoft.SqlConsole as a dependency (or add this in Custom package)

2)...MoreLess

If you want to remove it completely:

1) Make sure your package has Samarasoft.SqlConsole as a dependency (or add this in Custom package)

2)...MoreLess

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Email
#BusinessProcess
reply
Thread
Sales_Creatio
7.17

Hello community,

Let’s say I have sent an email to a contact about a webinar. After some days I want to follow up  to this email. Is there a way to replyall or reply to that email instead of sending a different mail? The requirement is to have a single email thread instead of sending multiple emails about same thing. How can I achieve this through business process?

 

Thanks in advance!

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Hello Shivani,

Basically we don't have such functionality in our system. Alternatively, you can read the body of the letter that arrived (if...MoreLess

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email marketing
synchronization
Sales_Creatio

Other CRM's I've used have a bcc system email address that can be included in marketing emails sent from outside the CRM such that when those emails are sync'd to the CRM, the emails get connected to the right contact.

Does Creatio have a system email that can be included in these marketing emails so that they can be sync'd to contacts in the Creatio database? If so, where do I find that?

If not, does anyone have another suggestion? 

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Hello Mary, 



Unfortunately, there is no such functionality in our system due to the basic logic of the marketing emails. Please find more...MoreLess

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