Dear,

On our development environment, when I add a feed to a page, for example on the account page, the feed automatically appears on the Feed tab of another user connected to the environment.
However, in production the feed doesn't appear, I have to exit the account page and reopen it to see the feed.
How can I get the feed to appear automatically in production?

Thank you !

Nicolas

 

 

 

 

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Hello,
 

Live date update is only available on Freedom UI feed pages, and it works based on a web socket connection.
 

We recommend that you make sure that both sites use the Freedom UI account page.
 

And also make sure that web sockets are configured correctly for the production site.
 

More information can be found in the article on our academy.
 

If everything is configured correctly, but the feed does not update automatically without refreshing the page, we recommend contacting our support team - support@creatio.com
 

Thank you for contacting us!

Hello Pvalo,
I didn't explain my problem well.
On our production environment, if two users are logged in to the same Account page in Classic UI, then if a feed is posted on one page, it automatically appears on the other user's page. 
If both users are on Freedom, you must reload the Account page to see the posted feed.

But on our DEV environment, it works in both cases, feeds always appears automatically.
Do I have a configuration problem or is this the normal way of working?

Thank you !

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Good day,
Are there any plans to add built-in excel reporting feature to creatio? Using the marketplace addon "Excel reports builder for Creatio" doesnt support all the features our users require, some native solution would be great. Could you please share if there are any plans moving in this direction?

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Hello,

 

Unfortunately, at the moment, there is no such feature as you described.

 

We've registered this idea in our R&D team backlog for consideration and implementation in future application releases. Thank you for helping us to improve our product.

 

Have a nice day!

 

 

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Dear,

 

I would like to filter activities in the timeline by activity category :

do not display activities if their category corresponds to a given value.

 

I haven't found any articles or requests in the community to do this. I can not find where to apply this filter on the timeline object.

 

Thank you !

Nicolas

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Dear,

 

Thank you for reaching out to us.

 

Unfortunately, in the current system configuration, such an option for advanced filters is not available for the Timeline.

 

However, we have submitted a request to our R&D team to explore the possibility of implementing this feature in future versions of the system.

 

Please let us know if you have other questions.

 

Have a nice day!

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We are currently in the process of setting up UTM Parametes and have successfully configured UTM parameters in the lead channel, lead source, and lead source URL lookup in Creatio. However, we are still facing issues with tracking leads effectively.

 

Could you kindly assist us by reviewing our current configuration to ensure that everything is set up correctly? We would greatly appreciate your support in making sure that lead tracking is working as expected.

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Hello,

Can you send here some screenshots of your settings, so we are able to check whether everything is correct?

Sure. Here are the screenshot of Lookup setting that I did for UTM.

Devarshee Solanki,

 

Malika,

I have shared Screenshots. Can you please have alook

Devarshee Solanki,

 

Hello,

 

In order to proceed further, we would need access to the site. Please reach out to support@creatio.com, and provide us with the following details:

  • - Lead example
  • - Lead source
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What is the best way to stop a detail record from being created once the status of a field in the parent object is not a certain value. Example - Stop 'Order Line' from being created when the 'Order' status is not 'Draft'

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Approach 1 would be to implement this as an entity event listener. It could listen for any record save and validate, then throw an error if it's not valid (the thrown error would display for the user in the app). See https://customerfx.com/article/adding-code-to-listen-for-entity-events-in-creatio/

Approach 2 would be to implement this in the save request (assuming this is a freedom ui page). See https://customerfx.com/article/adding-code-to-the-save-event-of-a-creatio-freedom-ui-page/ The request could check the values and if not passed return false (instead of return next.handle(request)) - this approach would still allow invalid records to be added via import or processes, the first approach would not allow that.

Ryan

thanks Ryan

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Hello Community, 

We have a button in Freedom UI that calls a Business Process.

We want this button to be disabled at least for several seconds, till the process is completed. Clicking the button again, while the BP is still running might bring several issues to our logic.

(Printscreen: Button calling BP)

How can this be achieved?

Regards,Sasor

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Interesting idea :)

We could do with this.  I think I may have implemented this in the past by disabling the button on calling the process, and using the Send Message element at the end of the business process to publish a message that the client module is subscribed to to re-enable the button.

Hello community,

Is there any other way besides the Backend-Frontend websocket (which I havent tried yet)?

Sasori

Sasori Oshigaki,

As long as the process is not set to run in background, and you're starting the process via code, you can use the method outlined in the article below to know that the process has completed and re-enable the button without the need for messages: https://customerfx.com/article/starting-a-process-from-client-side-code-on-a-creatio-freedom-ui-page-and-getting-back-outgoing-process-parameters/

Ryan

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Dear,

We are currently moving from classicUI to freedomUI and I m not able to do a simple filter on a lookup.

I want to filter a contact lookup of the account page. I only want to display the account contacts.

So in the account page business rules i did :

But the lookup is not filter

What do i miss ?

Is it because there is no condition ?

Thank you in advance,

Nicolas

 

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Yes, you have to populate the condition part. You can create an always true condition as a workaround (true == true).

Yes, you have to populate the condition part. You can create an always true condition as a workaround (true == true).

Fyi this is fixed in 8.2.2. Release notes mention: Streamlined business rule setup. "Dynamic filter" and "Set value" business rules no longer need conditions to work

i had to add a condition then the rules works. i added if id is filled in.

I managed to filter a contact lookup using a business rule based on the contact's account name. For another contact lookup, I need to filter the contact ID to match the page's account ID.
can this filter be implemented as a business rule ?
after several days of research, I still don't see how to perform this filter without code...
Can someone help me please ?

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Dear,

 

In my Opportunity Product Interest, i would like to set the price if the product is selected.

 

But in the business rules, i can only set a constant value for the Price.

 

any idea how to access product data ?

 

my mini page is in the custom package :

 

So how can i access to the selected product values in the mini page ?

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Currently cannot be done with business rules on the page (they can't use data from related objects). Only way to accomplish this is to handle the change of the product lookup, retrieve the values from the selected product and then set on the page. Otherwise, you could use a process, but that won't update the values until saved. 

Ryan

Currently cannot be done with business rules on the page (they can't use data from related objects). Only way to accomplish this is to handle the change of the product lookup, retrieve the values from the selected product and then set on the page. Otherwise, you could use a process, but that won't update the values until saved. 

Ryan

i m trying to build Freedom UI pages without coding...
so i used for the moment the help you provided me here:
https://community.creatio.com/questions/depending-interface-behavior-no…

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Hello !

We are currently migrating from Classic UI to Freedom UI.

Some Classic pages will be accessible from the Freedom interface, such as opportunities.

 

So the Opportunity Page is in classic mode even if the user shell is freedom.

 

If the user is logged in to Classic UI, adding a product opens a specific page:

When the user click on the add product button, this opens the opportunity specific product page :


but if the user is logged in under Freedom, this opens a modal:

So the behavior is not the same...

 

Here is my detail configuration:

 

why is Freedom opening a modal on the classic page ?

how can i correct this behavior ?

Thank you !!

Nicolas

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Find the lookup named "Object-specific form page interface in the Freedom and Classic UI shell". In that lookup, add an entry for OpportunityProductInterest and for Freedom UI shell select Classic. Then log out and back in again. This will tell the system that if a user is using the Freedom UI shell, to use the classic page for Opportunity products.

Ryan

Find the lookup named "Object-specific form page interface in the Freedom and Classic UI shell". In that lookup, add an entry for OpportunityProductInterest and for Freedom UI shell select Classic. Then log out and back in again. This will tell the system that if a user is using the Freedom UI shell, to use the classic page for Opportunity products.

Ryan

Wonderful, thank you Ryan

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Dear,

I have add a button on the contact page in order to create an opportunity :

When you click on "Créer une opportunité" it launch a process which open a preconfigured page, the user select the "Besoin client" and then click save. Next i'd like to open the new record.

 

So in my process :

the opportunity page opens but it closes automatically.

 

how to keep the page open?

 

Thank you !
Nicolas

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