Dear Mitch, 



In order to disable these notifications please do the following: 

1.) Disable the feature with Code 'NotifyOfNewSocialMessages'

2.) Turn off the process with Name "NotifyOfNewSocialMessages"



Kind regards,

Roman

Roman Brown,

What about for Emails? (The email icon in the communication panel). Is your suggestion for the Notification object that updates the bell icon? What object updates the email icon with a little red number?

Dear Mitch, 



My suggestion relates only to feed messages and doesn't affect system, processes or email notifications. 

As for your second question - the counter of new email notifications is being updated when the new message is received via websocket and this information is not reflected in DB. 



Kind regards, 

Roman

Roman Brown,

 So the new email notification counter cannot be turned off using standard settings? I just want to confirm this so I can tell my users who are asking me to turn it off.

Mitch, 



Unfortunately, there are no user tools to disable the mentioned notification counter. 

We will register the proposition for the responsible R&D team to add this functionality in future Creatio releases. 



Kind regards,

Roman

Hello Marvyn,

The difficulty here that makes this task almost impossible is that notifications were developed to open some section record, but not to select some section element (like tab or folder). Theoretically it could be done using pushing the current user back to the section of the notification record

(this.sandbox.publish("PushHistoryState", {

                                        hash: requestUrl

                                    })

and data manipulations in the SysProfileData table, but this was never tested.

Best regards,

Oscar

Oscar Dylan,

Thanks a lot for your answer, i've tested the fact that if the unique caption ID field is not completed the user will be redirected to the section of the notification..

But if you find a way in order to do this task, let me know it..



Thanks a lot.

How do you add a notification? Give the code or іschema process?

Hi Grigoriy, 

I created the following business process.

This process is triggered by a Portal user and creates a notification (step: Notify Partner Owner) assigned to the the partner owner, an internal user. 

I've copied the Step: notify Partner Owner from Business Process: Create Opportunity from Lead v7.8.0 > Step: Opportunity Notification. 

The Notification is created, just not shown until the Internal user triggers a process that creates a notification. 

Best regards,

Tiago

Tiago Carvalho,

Dear Tiago,

Can you please specify if the portal user can view notifications in notification panel? Or you expecting only popup?

Best regards,

Angela

Hi Angela,

The Portal user can't view notifications in the notification panel.

However the notification is addresses to the portal user manager (a company user) who can see the notifications. 

This user, see the warning that a there's a new notification. 

but when opening no new notification is shown. 

If this user triggers then triggers Business the Process: Create Opportunity from Lead v7.8.0. The process creates a new notification (Opportunities) and the previous hidden notifications are shown (Leads). 

I hope it makes sense.

Thanks,

Tiago

Hello Kenin,

There is no way to remove them using basic functionality however you can delete AnniversaryNotificationProvider record from NotificationProvider table (http://prntscr.com/ql0wip) and it will disable all birthday notifications:

delete from NotificationProvider where ClassName = 'Terrasoft.Configuration.AnniversaryNotificationProvider'

Please use this marketplace tool to run SQL-queries in your system if it is hosted on-demand.

Best regards,

Oscar

Oscar Dylan,

I installed the marketplace tool and deleted AnniversaryNotificationProvider as you directed but I am still receiving the Birthday notifications. It does not seem to be working. 

Kevin Brady,

if you are using standard application logic that generates birthday notifications - then it is impossible that they are being generated after deletion the record I mentioned. Please email us at support@creatio.com and provide us with the link to your application and also with external access to the system according to Creatio Academy article here and we will check why does it happen.

Dear Mark,

The required functionality can be implemented through development. In order to do it please use the “Script task” business process element. Please find more information about the element in the article by the link below:

https://academy.creatio.com/documents/technic-bpms/7-15/script-task-process-element

In order to implement the functionality it is necessary to do the following: for each employee select all the activities, where he is the owner and create the body of the email. Then send the emails to every employee using the “EmailSendService” service. In order to cycle through all employees it is necessary that they all belong to the same group. Please find additional information in the articles by the links below:

https://community.creatio.com/questions/business-process-script-task

https://community.creatio.com/questions/business-process-script-task

https://academy.creatio.com/documents/technic-sdk/7-15/entityschemaquery-class-adding-columns-query

If you have any further question, please contact technical support.

Best regards,

Norton

Dear Ignacio,

There might be a couple of reasons to it, like localization bug that influences the notification counter. Try to check if in the English localization it works fine, unless you are already using it. Unfortunately, it will not be possible to resolve this problem within the community thread. Therefore, we suggest you to contact our support team via support@bpmonline.com to conduct the investigation in your particular environment.  

Best regards,

Dean

Dear Fulgen,

There are no basic tools that would allow to hide or display the notification counter. Therefore, we suggest you to contact our support team via support@bpmonline.com to conduct the investigation in your particular environment. There might be a couple of reasons to it, like localization bug that influences the counter. Try to check if in the English localization it works fine, unless you are already using it. Unfortunately, it will not be possible to resolve this problem within the community thread. Therefore it is better to approach our support team that will be glad to assist you. 

Best regards,

Dean

Dear Fulgen,

There are a couple of processes that can create the reminders and notifications. They are: 'Lead qualification 7.8.0', 'Lead distribution 7.8.0', 'Handoff to sales 7.8.0' and 'Awaiting sale' 

All these processes are sub-processes of the parent process 'Lead management 7.8.0'

There are 2 options. You can either deactivate the parent process that runs all the sub-processes or edit all sub-processes so that the would not create any activities and reminders.

Best regards,

Dean