Approval appears in the notification center but counter is not increased
Hi community!
I enabled Approvals in the case section and added Approval in the business process. The problem is that counter is not increased in the notification panel but approval itself is shown in the "Approval notification".
Best regards,
Jana
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Hello Jana,
As we replied in your case, the most likely reason for this behavior is a missing piece of code that marks your notifications as read.
Please check if you have MarkNotificationAsRead in your custom code in order for notifications to properly display.
You can copy the code from the NotificationService object in configuration files.
Thank you,
Artem.
Hello Artem,
We are also facing the same issue. Ours is not a custom code, all we do is create an approval task via business process. While the approval task is seen in notification center, the counter does not get increased.
Please advise
Test process creates an approval task for current user
After process is triggered, task appears for current user, but no badge or counter is seen as highlighted in yellow.