Duplicate Notifications from Case Email Response
Users are receiving 2 notifications in the notification center when they should only be receiving one, for example when a new message is received on a case they are following.
I believe this is because there are two columns on the Notification object called "Created By", one is inherited from Base Object being the parent. Another one is named "Author" with the title "Created By"
I believe this object was set up like this out of the box, the package and schema is locked. So has anyone else run into this issue? Any suggestions on how I can safely resolve it?