case
feedback
classicUI
Sales_Creatio_enterprise_edition
8.0

Hi guys! We have issue with CaseRatingFeedbackPage - in page we have just 2 radio button, 1 text area and 1 submit button. But page performance is so slow.


its how page looks:



 

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Best reply

and it loads a lot of js files:

and it loads a lot of js files:

Hello!

Thank you for sharing the details. Based on the provided information, here are a few key theories about what could be causing the performance issues on the CaseRatingFeedbackPage:
 

  1. Number of Requests:
    A high number of requests being triggered when the page loads or during user interaction can significantly impact performance. This could be related to customizations or additional scripts implemented on the page, which might introduce extra requests.
     
  2. Network Speed or Connection Issues:
    The fact that a small file (e.g., 33 KB) takes 2 seconds to load strongly indicates potential problems with the internet connection or network conditions. This delay could result from low bandwidth, high latency, or temporary connectivity issues.

    Recommended Next Steps:
     
  3. Analyze Requests and Customizations: Use a network monitoring tool (e.g., Chrome DevTools) to identify unnecessary or excessive requests. Pay particular attention to requests introduced by custom scripts or third-party dependencies.
     
  4. Check Network Conditions: Test the page performance under different network conditions to confirm if the issue persists with stable and high-speed internet.

    Best regards,
    Anton

Anton Starikov,

Hi Anton, thanks for response. There is no any network/speed issue. In the network I see a lot of JS loading which initiator is "error-list-dialog.js". 
here is the added code to this page:
 

Kamran Mammadov,

The fact that the files are taking so long to download indicates a network problem. Could you please check this also?
Is the result the same with other networks?

Anton Starikov,

Yes, it comes as issue from business, so it tested in different environments/networks

For what it's worth, the CaseRatingFeedbackPage always loads horribly slow for me as well, even without customization to it. Even for cases with Creatio in their success portal, often the page doesn't even completely load.

Ryan

Yep, 

A couple pages still needs some code optimization for performance. In general, load time is also very very sensitive to wifi quality I noticed, a whole much more than any other of our web apps we use.  

Lots of improvements happened last year, hopefully this trend of performance improvements will continue :). 

 

Thanks to all!

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Discussion
feedback

The font choice in the code editor in 8.1.5 is absolutely horrible. I'm honestly surprised that someone made the decision to change the font in the editor to Open Sans. Please change it back or at least to a font choice ideal for code. 

The code editor in 8.1.5 also introduces an issue where pasting code into the editor makes it an unusable mess. I keep a notes app with common code and also from articles on my website that I use often to paste code blocks into the code editor and it's always worked fine. In the 8.1.5 editor it loses all line breaks and becomes all one single line. This worked before, so maybe this is due to the new font? Either way, productivity has taken a hit because of this.

The code editor has taken some steps backwards in 8.1.4 and 8.1.5. It has become more and more aggravating to use. The inconsistent use of spacing makes working in the code editor in Creatio very frustrating. When typing and you hit tab you get 2 spaces, but the designer adds to the page code using 4 spaces or an actual tab. It becomes a mess quickly and makes page code difficult to work with and difficult to read. The addition of updated jshint esversion for support of arrow functions, async/await, etc was a welcome change, but other than that things have become worse in the editor.

Please make some changes to the editor, it is desperately needed. It honestly wouldn't take much.

  1. A better font or go back to the one previously used before 8.1.5.
  2. Fix the inconsistent spacing - please, either tabs or 4 spaces like the older editor used, never 2 spaces.
  3. Fix whatever broke the ability to paste code into the editor, this one is very important and probably the worst of the list IMO.
  4. No line wrapping for long lines (this has always been an issue).

Sorry for the bluntness and venting, but I have to work in this editor every day and I know it can be better - because it was better before. I'd take the older code editor back over the new one for sure.

Ryan

15 comments

Hi Ryan,

 

Thank you for your detailed feedback. We have created a task for our R&D team to address all the suggestions you've provided. We understand the importance of these improvements and are dedicated to enhancing the code editor experience. Your input is valuable in helping us make these enhancements.

Dear support, please help us, I have the same problems reported by Ryan, I'm also and guess the most of us, had a library of code to paste and adjust it, but now is almost impossible to do this

Another major annoyance with the code editor that was introduced in 8.1.4. If you're typing in a line and the intellisense shows, before you could hit tab to select the item in the intellisense however now hitting tab indents the whole line in a tab.

That's actually a very good point. I thought I'm the only one who notice how eye sore it is. I used to do CTRL + Shift + Tab to fix code spacing before, but now it won't work and looks really messy. My work hours can't keep up with my OCD to always make the code line-up well. 

The more I use the code editor in 8.1.5 the more I can hardly take using it. It's bad enough that I wish I would have blocked Creatio from updating some of my customers to 8.1.5. It's unusable. 

Julio.Falcon_Nodos,

Julio, did you say you also see the issue where you cannot paste code in a code editor in 8.1.5 and it becomes all one line? My coworker is able to paste code and the result is normal - same system, same code schema, pasting from same source. The only difference I can see (so far) is I am using Chrome on Mac, he is using Chrome on Windows. 

What OS and browser are you using? I am just trying to narrow down the cause to help get accurate info to Creatio about the issue. Thanks!

Ryan Farley,

Now I can paste, but the editor font type, font size is horrible, I need to subscribe additional lens to can see and edit the code:-(

Please go back the editor features, appearance and behavior to 8.1.4

Julio Falcón (NoCode-Services),

Oh yes, don't get me started on the horrible font choice. It's too small, too light, and the character width makes it almost impossible to see, especially how code blocks are lined up. In combination with the inconsistent, 2 space new line indents, it's a terrible developer experience. 

I've always loved working with Creatio, so it's frustrating that the state of the code editor is where it is now in 8.1.5 - plus it's the same in 8.2 as well 👎🏻👎🏻 It makes me want to keep systems on 8.1.4 until there's some improvements made.

Julio Falcón (NoCode-Services),

Something I've been doing when working for an extended period in the code editor is open dev tools and paste in this CSS: 

.cm-editor .cm-content {
    font-family: Consolas, monaco, monospace !important;
    font-size: 13px !important;
    line-height: 1.4 !important;
    tab-size: 4 !important;
    -webkit-font-smoothing: subpixel-antialiased !important;
}

This changes it back to look more similar to 8.1.4

If you want to also turn off line wrapping for long lines, you can also add this: 

.cm-content.cm-lineWrapping {
    flex-shrink: 0 !important;
}

Since this new font is in 8.2 as well, I'm considering making a Chrome extension to automatically inject this when working in the code editor. Hopefully I won't need to and it will get changed by Creatio.

Ryan

Ryan Farley,

Thanks Ryan

Julio Falcón (NoCode-Services),

How did you fix the issue about pasting code and it becomes all one line?

Javier Collazo,

Sadly, I didn't. That is still an issue - it drives me completely crazy. I opened a case with support about that issue and they responded with:

Our RnD team already knows about the issue and informed me that this issue will be fixed around those dates 18.11 - 02.12. Unfortunately, we do not have a workaround for this issue.

Ryan

Ryan Farley,

I might have to try this. I can barely even tell the difference between commented and non commented lines at a distance.

Kevin Brady,

I wrote up some steps to use a Chrome Extension to auto load the needed CSS. See https://customerfx.com/article/overriding-the-code-editor-font-in-creatio-8-1-5-and-higher/

Ryan

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feedback
Sales_Creatio

Hello Great community, 

 

I see we have already implemented automatic feedback receiving when and add satisfaction level when recevied. I want to record date when we receive the feedback. Any suggestion? I have tried with business rule but it doesn't udpate the to current date when satisfaction level is filled in. Does anyone know whereabout of logic for CSAT score so I look into modifying code to achieve this. 

 

Thanks

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2 comments

Hello!

I recommend using a business process, because business rules work only on the case page, so if a field is changed by a user in the UI, a business rule will be triggered.
Since the feedback is filled in through internal services without interaction with the case page, the business rule will not work because there will be no trigger for its execution.
Therefore, set up a process that will change the required fields in the case and fill in the required fields.

 

It worked thank you very much

 

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feedback
Service_Creatio
#cases
Service_Creatio_enterprise_edition
7.18

Case Management platform has being configured and distributed to one of our clients. They had a request to change the page that appear after the customer provides a feedback through email. Image of the page provided below.

The Logo and text in the page need to be changed.

Can someone please provide me a method configure this?

Thank you!

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4 comments

Hello Shinoli,



The only way to customize this page using out-of-the-box tools is the system setting called "Logo - Thank you for your feedback" that is described in the Academy article here.



The only way to completely change this page is to apply changes to "CaseRatingFeedbackPage" schema (using additional development). Bogdan is already CC'd to this email so I hope he will be able to find a developer who can adjust this page base on your needs in terms of advisory hours.



At the same time we have two problems registered to our R&D team so to make the possibility to change this page more user-friendly (using standard tools such as section wizard), but unfortunately there is no ETA on this task. Once it is done - we will update all our clients and partners about it in our official release notes. 

 

Best regards,

Bogdan

Thank you for the information.

Important to update this page design without code!

I agree with all of the above, this is a major reason why one of our clients does not use this functionality.

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feedback
customEmailTemplate
Sales_Creatio_enterprise_edition
7.16

Dear community, 

We are trying to send an email to get feedback and customer satisfaction rating. However, the satisfaction scale does not translate to images and instead gets sent as follows :

 

Could you please help here? We have used OOTB Email template "Case feedback request notification" 

 

Thanks

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4 comments

Hello Shivani,

 

Hope you're doing well.

 

The possible reason of such behavior can be the empty "Website URL" system parameter. To fix it, please go to the System Designer area, open the System Settings section, and find "Website URL" configuration:

Open it and populate the "Default value" field with your full site web address and click Save button for applying the changes:

 

Best wishes for a pleasant and successful New Year!

 

Kindest regards,

Roman

Roman Rak,

Thanks much Roman. This works well :)

Hi Roman,

A follow up question : The OOTB business process redirects the user to a link: http://localhost:99/0/Nui/Feedback.aspx?vm=FeedbackModule&token=0ed18c9….

 

In the our business process, it however redirects to link : http://localhost:99/ServiceModel/CaseRatingManagementService.svc/Secure…[?CaseId=beb485e3-8ef7-4076-ba3f-285d16daddce?]/5

 

As a result, we get an error page. A help here would be much appreciated!

 

Thanks

Shivani Lakshman,

What kind of error page you are getting? try distributing a portal license to 

SysPortalConnection user

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feedback
portal users
7.15
Financial_Services_Creatio_customer_journey_edition

Hi,

I need one clarity.

When the user clicks on the emojis in feedback email sent to customer, for displaying the "Feedback" page with provision to enter comments and submit, do one portal license need to be given to "SysPortalConnection" user? 

is this a mandatory thing? Any workarounds by not giving the portal license?

 

Thanks

Krishna

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2 comments

Hello Krishna,

 

Yes, you should distribute a portal license to the SysPortalConnection Creatio portal user to set up the customer satisfaction evaluation. 

 

You can find more detailed instruction on how to configure Customer Satisfaction (CSAT) evaluation in the following Creatio Academy article: https://academy.creatio.com/documents/customer-center/7-15/customer-sat…

 

Please, let us know in case you have any further questions. 

 

Best regards, 

Olga Avis. 

Olga Avis,

Thanks Olga

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feedback
7.13_()
service

Hi

When a user clicks on the case feedback icons, they get taken to a web page that just shows a thank you image. Yet the documentation and the case field has a Text feedback field included. How can I get that feedback text input enabled, so written feedback can also be provided?

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1 comments

Dear Mark,

Please send a request to support@bpmonline.com with the link to your instance.

Best regards,

Angela

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