Dear mates,

In our process log, a synchronization error appear several times per days.

Here's the detail of one error:

And the message error detail:

Terrasoft.Mail.ImapException: Impossible de se connecter au serveur mail . Vérifier les paramètres de connexion ---> MailBee.MailBeeSocketTimeoutException: Socket connection has timed out. InnerException message follows: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XXX.YY.ZZ.TTT:993 ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XXX.YY.ZZ.TTT:993

Impossible de se connecter au serveur mail . Vérifier les paramètres de connexion

=> Impossible to connect to the mail server. Check the connexion param

However the mails are working fine on computers. We can send and receive email even automatically.

Do you have and idea of where the problem can come ?

Thank you,

Regards,

Nicolas

Hi Community,

can this user safely be deleted or is it still used for something, although the Mandrill service is not?

BR,

Robert

Dear community,

I want to know how can I add a filter in the field "To" when we are on the Contact's page.

Let's me explain :

I want to have for example only the email address of the Contact who have got the Type : "Supplier".

In my idea I want to have only the email address of the Contact who are defined as a "Supplier"

And not all email addresses

Is somebody know if it's possible?

Thanks a lot.

Hello all,

I am trying to create business process where the user is able to select an email template, decide whether or not they want to include the attachments from the object in the email (i.e. if they are sending from a document record, include the attachments from the document record), and then have the chance to customize the email before sending.

I have figured out a couple ways to include the attachments with the email but I can't figure out how to allow the user to select the template. Is there a way I can pass an email template into the "Send email" Process element? 

Hello all,

I have been working on setting up Agent Desktop to be used for processing queues of incoming emails. Though it lists each email in queue as separate entities even if they are part of an email thread. Is there a way that I could filter the queue to show only the most recent email in a thread?

I know that Creatio is able to recognize threads through the related emails detail but I'm not sure how to adapt it for use with the queue.

Hello

I'm deploying Creatio Exchange Listener for my developing environment. 

I'm following this academy guide:

https://academy.creatio.com/documents/administration/7-16/deploying-synchronization-service-docker?document=administration#CSH_4

I got this error message when I created the listener container:

PS C:\Users\medouederni-pc> docker run -p 8808:80 --env ExchangeListenerRedisHost=172.17.0.2 --env ExchangeListenerRedisDatabase=0 --env PodName=CreatioExchangeListener  --name CreatioExchangeListener bpmonline/exchangelistener:0.5.0                                                                                                                               Unable to find image 'bpmonline/exchangelistener:0.5.0' locally
0.5.0: Pulling from bpmonline/exchangelistener
804555ee0376: Pull complete                                                                                                                                                         970251047358: Pull complete                                                                                                                                                         f3d4c41a4fd1: Pull complete                                                                                                                                                         1cccda79a5f9: Pull complete                                                                                                                                                         a02b6037fa5e: Pull complete                                                                                                                                                         5a51c6fa0bad: Pull complete                                                                                                                                                         Digest: sha256:bb4e356161faade8783fbb86a820f96b837222a11dce7311617b4236777c49c4
Status: Downloaded newer image for bpmonline/exchangelistener:0.5.0
log4net:ERROR Could not create Appender [ExchangeListenerGelfAmqpAppender] of type [Gelf4Net.Appender.GelfAmqpAppender, Gelf4Net.AmqpAppender]. Reported error follows.
RabbitMQ.Client.Exceptions.BrokerUnreachableException: None of the specified endpoints were reachable ---> RabbitMQ.Client.Exceptions.ConnectFailureException: Connection failed ---> System.Net.Internals.SocketExceptionFactory+ExtendedSocketException: No such device or address
   at System.Net.Dns.InternalGetHostByName(String hostName)
   at System.Net.Dns.ResolveCallback(Object context)
--- End of stack trace from previous location where exception was thrown ---
   at System.Net.Dns.HostResolutionEndHelper(IAsyncResult asyncResult)
   at System.Net.Dns.EndGetHostAddresses(IAsyncResult asyncResult)
   at System.Net.Dns.<>c.<GetHostAddressesAsync>b__25_1(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
   at RabbitMQ.Client.TcpClientAdapter.ConnectAsync(String host, Int32 port)
   at RabbitMQ.Client.Impl.TaskExtensions.TimeoutAfter(Task task, Int32 millisecondsTimeout)
   at RabbitMQ.Client.Impl.SocketFrameHandler.Connect(ITcpClient socket, AmqpTcpEndpoint endpoint, Int32 timeout)
   --- End of inner exception stack trace ---
   at RabbitMQ.Client.EndpointResolverExtensions.SelectOne[T](IEndpointResolver resolver, Func`2 selector)
   at RabbitMQ.Client.Framing.Impl.AutorecoveringConnection.Init(IEndpointResolver endpoints)
   at RabbitMQ.Client.ConnectionFactory.CreateConnection(IEndpointResolver endpointResolver, String clientProvidedName)
   --- End of inner exception stack trace ---
   at RabbitMQ.Client.ConnectionFactory.CreateConnection(IEndpointResolver endpointResolver, String clientProvidedName)
   at Gelf4Net.Appender.GelfAmqpAppender.InitializeConnectionFactory()
   at log4net.Repository.Hierarchy.XmlHierarchyConfigurator.ParseAppender(XmlElement appenderElement)
log4net:ERROR Appender named [ExchangeListenerGelfAmqpAppender] not found.
Hosting environment: Production
Content root path: /app
Now listening on: http://[::]:80
Application started. Press Ctrl+C to shut down.

I tested the service and its working:

{
  "ServiceStatus": "Started",
  "version": "0.5.0",
  "connections": {}
}

I made the creatio configuration side:

https://academy.creatio.com/documents/administration/7-16/set-exchange-listener-service-side-creatio?document=administration#CSH_5 

Now, I can send emails but when I try to sync the mailbox I got this error:

[ExchangeListener.Subscription.ServiceFactory] 2020-06-16 11:57:47,885 [39] INFO : [18e30f9f-a1e7-4718-9cd1-e16577924fa2] End processing EmailMessage with id '31'.
[ExchangeListener.DataSend.EventDataSender] 2020-06-16 11:57:47,886 [39] DEBUG:  EventDataSender sending request to http://localhost:7700/0/ServiceModel/ExchangeListenerService.svc/ProcessFullEmail
[ExchangeListener.Email.Events.EmailEventProcessor] 2020-06-16 11:57:47,890 [42] ERROR: [18e30f9f-a1e7-4718-9cd1-e16577924fa2] [06/16/2020 11:57:47] Mailbox creatio123456789@gmail.com: error sending emails ['<71fe88dc-0198-4eca-8cc9-a8771976b3ab@gmail.com>' in folder ,'<71fe88dc-0198-4eca-8cc9-a8771976b3ab@gmail.com>' in folder ] to http://localhost:7700/0/ServiceModel/ExchangeListenerService.svc/NewEmail.
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.Http.CurlException: Couldn't connect to server
   at System.Net.Http.CurlHandler.ThrowIfCURLEError(CURLcode error)
   at System.Net.Http.CurlHandler.MultiAgent.FinishRequest(StrongToWeakReference`1 easyWrapper, CURLcode messageResult)
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpClient.FinishSendAsyncBuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
   at ExchangeListener.DataSend.EventClient.PostAsync(String requestUri, HttpContent content) in /src/src/ExchangeListener/DataSend/EventClient.cs:line 42
   at ExchangeListener.DataSend.EventDataSender.Send(String url, Object data) in /src/src/ExchangeListener/DataSend/EventDataSender.cs:line 85
   at ExchangeListener.DataSend.EventDataSender.SendEmail(Object data, SynchronizationCredentials credentials) in /src/src/ExchangeListener/DataSend/EventDataSender.cs:line 95
   at ExchangeListener.Email.Events.BaseEventProcessor.SendRequestObject(Object requstDtoObject, SynchronizationCredentials credentials) in /src/src/ExchangeListener/Email/Events/BaseEventProcessor.cs:line 149
   at ExchangeListener.Email.Events.EmailEventProcessor.SendEmailMessagesToBpm(List`1 messages, SynchronizationCredentials credentials) in /src/src/ExchangeListener/Email/Events/EmailEventProcessor.cs:line 66
[ExchangeListener.Imap.Subscription.ResentEmailsSynchronization] 2020-06-16 11:57:47,892 [39] INFO : [18e30f9f-a1e7-4718-9cd1-e16577924fa2] Email ids sended to bpm.
[ExchangeListener.Imap.Subscription.ResentEmailsSynchronization] 2020-06-16 11:57:47,892 [39] INFO : [18e30f9f-a1e7-4718-9cd1-e16577924fa2] Synchronization session for creatio123456789@gmail.com ended.

Thank you

Mohamed

Dear mates,

Is it possible to always display emails CC when the page email open ?

Without having to click on the CC button ?

https://prnt.sc/spzdzd

Thanks,

Nicolas

Hi Team , 

We were trying to set up the bulk email option in the marketing . Whenever we were trying to send the mail it was throwing up the error like below. We have tried putting up the domain name too . However it is not capturing the DKIM settings. should we touch base with our domain providers for making it active or is there any other way for it ? Thanks in advance.

Regrads,

Gokul

Hello,

I am trying to automatically send emails to a group of contacts in a business process. Is there a way that I can do so using the "send email" user action or with a system action?

I know that I can add multiple contacts to the "send email" but I need it to be able to adapt in each case. There isn't always going to be three people to send to, for example. 

I figured out how to get the link for an attachment, but when I include it in a Send email system action, the link is automatically converted to an attachment, which is undesirable because the attachment is too large.  How do I include a link to an attachment in an email and have it remain text or a hyperlink?