Sales_Creatio_commerce_edition

16:35 May 24, 2022

Hello Community!

I have modified the Activity object in order to display a custom Object (Order) and added an Activity column too.

Now, when clicking on the RightSideMenu I have the same object (Activity = Attività, and Ordini = Orders) repeated twice. Does anybody know which module is in charge of displaying the options within this menu? Or do you have any idea of what the "cleanest" solution might be?

Thank you and have a great day! :)

5 comments

Best reply

Bogdan

20:38 May 24, 2022

Federica,

Basically, there is a table in the database called EntityConnection. You can delete all the records from this table that refer to the objects which you do not need (for example, contact, requests etc).

You can do the following:

delete from EntityConnection where SysEntitySchemaUid in (select Uid from SysSchema where Name = '')

where '' is the name of the object, for example, Contact.

But the thing is if you delete the records from the EntityConnection table - the next fields on the activity page will be deleted automatically as well:

Best regards,

Bogdan

Bogdan

17:38 May 24, 2022

Hello Federica,

Could you please send the screenshot once again?

Best regards,

Bogdan

Federica

18:38 May 24, 2022

Hello Bogdan,

Here's the image, sorry for the mishap

Bogdan

20:38 May 24, 2022

Federica,

You can do the following:

delete from EntityConnection where SysEntitySchemaUid in (select Uid from SysSchema where Name = '')

where '' is the name of the object, for example, Contact.

But the thing is if you delete the records from the EntityConnection table - the next fields on the activity page will be deleted automatically as well:

Best regards,

Bogdan

Federica

11:45 May 25, 2022

Thank you Bogdan! That's exactly what I did (according to your suggestion) ! :) Do you happen to know how to change the icon too?

Federica

16:06 May 26, 2022

I made a few tests and to access the icons I need to implement EmailItemSchema client module

Now:

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Sales_Creatio_commerce_edition

7.17

Set field value does not work for unlimited text field

Aluma Ganiel Koby2

22:28 Sep 08, 2021

Hello

I creatio sales, i am trying to set field value from another entity.

for opportunity product, i try to setup its values from the price book record.

when i do that for the price itself - it works great.

but when i try to do this to the description field (unlimited text field) - from one test field to another - its not working.

The 2 fields are the same field type, and the page that i try to insert the value from is the same as the one that i use to take the price...

Does anyone bump into this issue ?

Thanks in advance... for any comment :-)

AGK

1 comments

Max

16:58 Sep 16, 2021

Hello,

You can achieve this via a business process by reading the field of one record and then setting it to the other by modify data element.

Is there any particular issue?

Best regards,

Max.

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devlabs

Requests

7.16

Sales_Creatio_commerce_edition

Leave request template - not starting

Julia Molnar

04:27 Sep 04, 2020

We are having with trouble with the Leave Request template, I have contacted our Customer Care Agent and she confirmed all our settings are correct. Please see initial email to her below and response above.

Could you please assist?

Reply from Creatio:

I’ve reviewed settings and everything looks to be correct. But the issue of not receiving notifications is because the process is not started. When process is started (activated) there must be a record in Process log, while in your system I didn’t find any record in Process log that belongs to the Vacation leave request. I triggered from your test record the process, and still nothing. We have discussed this with support team, and they ask to contact app developer via Community (as this mentioned on a site)

Initial email to Creatio Success Manager:

Unfortunately, while we can enter leave requests, the Department Head/Approver (user:Nat Darbyshire) doesn’t receive notifications in the Notification Centre on the right. Further when clicking into the requests section he is unable to change the status of the request. Please see screenshot below. For this example I set myself up as the Requestor as well as the HR Specialist.

Please see screenshots below of Organisational Structure and settings.

Organizational structure items

HR Specialist

Employees

5 comments

Olga Avis

09:55 Sep 04, 2020

Hello Julia,

Thank you for your post! Could you please re-send screenshots? The attached pictures are corrupted and cannot be opened.

Thank you in advance!
Olga.

Julia Molnar

10:04 Sep 04, 2020

Olga Avis,

Done. Thanks!

Andre Kosolapenko

16:24 Sep 04, 2020

Hello Julia,

The Requestor needs to click [Actions] and select [Send for approval] (please refer to the screenshot below) to run the "Vacation leave request" process.

Anna Lynne

12:55 Sep 06, 2020

Hi Andre,

I activated the process by clicking the "Send for approval" button from Actions, but then there was no result: for some seconds there was a preloader on a screen, but then nothing and in process log there were no records associated with this process, that meant that process wasn't started at all. Unfortunatelly I wasn't able to find out the reason.

Anna Lynne

06:48 Sep 07, 2020

Andre Kosolapenko,

Hi Andre,

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7.16

Sales_Creatio_commerce_edition

Websocket errors flooding the console of browser

RAMNATH SHARMA

08:46 Jun 18, 2020

I have asked the same question in past. But it was on cloud environment.

https://community.creatio.com/questions/websocket-connection-error-sales-enterprise-trial

Today I switched my on-site environment to file system mode and these errors are still not going away even after disabling call center settings.

setting changed in web.config - set the filedesignmode to true and usestaticfilecontent to false

2 comments

Best reply

Oleg Drobina

09:11 Jun 18, 2020

Hello,

This error message is not related to the telephony and is related to the https setup for the on-site app and the usual case is that the WebSocket connection was setup for 443 port (as it can be seen from the error message in the console where the link is https://localhost/...), but you are logged in and using the application via 450 port. Please review all the settings due to this article https://academy.creatio.com/documents/administration/7-16/switch-creatio-website-http-https#XREF_32303_Web_config and also check the web-sockets using this article https://academy.creatio.com/documents/administration/7-16/set-websockets.

Best regards,

Oscar

Oleg Drobina

09:11 Jun 18, 2020

Hello,

Best regards,

Oscar

RAMNATH SHARMA

09:42 Jun 18, 2020

Oscar Dylan,

Thanks. I fount out that I needed to change the port connection setting

portForClientConnection="450" in root/Terrasoft.WebApp/Web.config file which I forgot to change.

The issue is resolved now.

Thanks

Ramnath

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7.15

Sales_Creatio_commerce_edition

Error installing Word-to-Pdf attachment converter for Creatio from marketplace

Vincent Tahon

09:21 May 14, 2020

Dear,

When installing the marketplace app 'Word-to-Pdf attachment converter for Creatio' I got following error:

Errors and (or) warnings occurred while compiling configuration dll

Autogenerated\Src\GlbAsposePDFHelper.GlbWordToPdfConverter.cs(5,8) error CS0246: The type or namespace name 'Aspose' could not be found (are you missing a using directive or an assembly reference?)

This was done in a new instance with version 7.15.4.

In another instance, version 7.15.3, the installation was successfull.

Any idea if this is related to the version or is there anything I can do to make this work after all?

Thank you!

Vincent

6 comments

Best reply

Oleg Drobina

10:40 May 18, 2020

Hello Vincent,

Please review this community post where the same problem was successfully resolved: https://community.creatio.com/questions/word-pdf-attachment-converter-creatio. Basically to fix this issue please find the "Aspose " package and generate source code for each schema in this package and then compile modified items. This should fix the issue.

Best regards,

Oscar