GDPR | Community Creatio

5 comments

Irina Lazorenko

18:00 Jan 19, 2023

Hi Damien,

The responsible team does not have current plans to add additional localizations. However, since the app is a free add-on, you can localize it on your own.

18:03 Jan 19, 2023

Irina Lazorenko writes:

Hi Damien,

The responsible team does not have current plans to add additional localizations. However, since the app is a free add-on, you can localize it on your own.

Will need a bit of guidance then, we tried localizing, but it breaks the app...

That's a bit disappointing, knowing GDPR is a European feature, and Europe is slightly more than one language, you would expect that type of legal linked application to be multilingual...

12:17 Jan 23, 2023

Hi Damien!

Could you please provide us more details about the issue?
Which steps have you taken? What kind of errors have you got?

Also note that we recommend using the Translation section to add a localization.

09:30 Jan 26, 2023

Hi,

We had stop using it because it was taking way too much time to load (literally up to 2 h sometimes) and was unusable. Never tried it again in version 8 of Creatio, actually worked this time :)

11:11 Jan 26, 2023

Damien Collot,

Hi Damien,
Great to hear it works fine.

When you open the Translation section, Creatio runs the actualization process. It is required to check for and load new localizable strings.
If you make a large number of changes and you have not used the section for a long period, the first actualization can take some time.

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Question

8.0

"GDPR for Creatio" addon compatibility with Creatio 8.0 + Oracle DB

14:30 Sep 05, 2022

Hi,

We're in the process of reviewing how we will design a new contact page with Freedom UI and we were wondering:

Question 1: how will the addon "GDPR for Creatio" will be used to integrate in the highly flexible new Freedom UI section pages (example new contact page) ?

Question 2: Is is just a (or more) field(s) we can add on the page, a detail we can add wherever on the page or something else?

Question 3: is it planned to make it compatible with Oracle DB ?

Update (12.09.2022) : Noticed in the 8.0.4 notes "Data protection compliance. You can now mark custom objects’ fields that contain personal data in the [ Configuration ] section to ensure compliance with GDPR and other regulations on personal data protection. The option is enabled by default for out-of-the-box objects."

Question 4 : That's a great new functionality, but what does tagging help us do ? Will there be an integrated mecanism to help extract / anonymize / delete the specific PII (Personal Identifiable Information) natively, or do we need to do the processes ourselves ?

Kind regards,

Damien

2 comments

11:14 Sep 28, 2022

Hi,

no one supporting this app anymore ?

Cheers,

Damien

14:26 Oct 11, 2022

Damien Collot,

Hi Damien!

1. This application is incompatible with Freedom UI.
2. The basic logic handles only the following five options: Do not use email, do not use phone, do not use fax, do not use mail, do not use SMS. If you want to add new fields to the GDPR policy, you have to write a new procedure on the database level.
3. We have implemented the Oracle compatibility, You can download the latest version on the marketplace.
4. This add-on has only internal logic without any integrations. Currently, developers are not planning to expand this solution, but you can use this logic or develop your own solution.

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Question

"GDPR for Creatio" app needs to update Country List - Remove United Kingdom

11:15 May 20, 2022

Hi,

"GDPR for Creatio" app needs to update Country List - Remove United Kingdom in the tsp_UpdateContactDoNotUse scripts

1 comments

Irina Lazorenko

14:43 Aug 31, 2022

Hi Damien,

The developer in charge updated the app package following your request. You can apply the updates by installing the package from Creatio Marketplace.

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Question

DOI-Process

15:38 Jul 22, 2021

Hello community,

are there any best practises on how to implement Double OptIn-Process? As far as I have seen there is no out-of-the-box feature supporting DOI. Since we are working with european clients this is a must-have for their implementation.

1 comments

Best reply

Ivanna Yatsura

19:03 Jul 22, 2021

Dear Jasmin,

We can suggest the following:

Contact

In the Contact section, there is an added data for Double Opt-In confirmation from the following contact (if this data is empty, it means that the contact didn't accept that he wants to receive bulk emails).

Landing Page

Created test Landing Page from which we receive leads with subscription feature.

Campaign

The created campaign starts when the lead from Landing Page is received.

Email

Created bulk email for the subscription confirmation.

Process Library

The created process should be triggered when the campaign is finished and mark confirmation of the subscription in the contact card.

Best Regards,
Ivanna.

Ivanna Yatsura

19:03 Jul 22, 2021

Dear Jasmin,

We can suggest the following:

Contact

Landing Page

Created test Landing Page from which we receive leads with subscription feature.

Campaign

The created campaign starts when the lead from Landing Page is received.

Email

Created bulk email for the subscription confirmation.

Process Library

The created process should be triggered when the campaign is finished and mark confirmation of the subscription in the contact card.

Best Regards,
Ivanna.

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Question

Sales_Creatio_enterprise_edition

Application

marketplace

Namespace "NavGMarker" missing in Creatio 7.18 (GDPR installation)

Julien Gunther

09:22 Jul 02, 2021

Hey Community !

I tried to install GDPR on a demo instance of Creatio 7.18 and got this error:

2021-07-01 16:34:19,827 Compiling configuration dll
2021-07-01 16:35:48,843 Errors and (or) warnings occurred while compiling configuration dll
2021-07-01 16:35:48,859 Autogenerated\Src\SysSchema.BackReferences.Base.cs(45,22) error CS0246: The type or namespace name 'NavGMarker' could not be found (are you missing a using directive or an assembly reference?)
2021-07-01 16:36:09,187 When application installed, an error(s) occured

I tried to install GDPR on a 7.17 environment and it installed successfully.

Is this because of the demo version or is it just that the namespace has been renamed or removed in Creatio 7.18?

Best regards,

Julien Gunther

https://marketplace.terrasoft.ru/app/google-maps-detail-creatio

6 comments

Best reply

Ivan Leontiev

18:17 Jul 05, 2021

Hi Julien Gunther,

There is no need to restart from a fresh installation. Perform a full compilation of your Creatio instance.

Ivan Leontiev

13:10 Jul 02, 2021

Hi Julien,

I had no issues with installing GDPR on a demo instance of Creatio 7.18. Please let us know what other applications you have installed before GDPR.

Julien Gunther

14:54 Jul 02, 2021

Ivan Leontiev,

I didn't think about this before, I installed and deleted this application before trying to install GDPR :

this application may have removed NavGMarker...

Julien Gunther

15:13 Jul 02, 2021

Ivan Leontiev,

I tried to reinstall google-maps-detail-creatio but the installation failed... Do you think there is any other solution to solve this problem than restarting from a fresh install ?

Ivan Leontiev

18:17 Jul 05, 2021

Hi Julien Gunther,

There is no need to restart from a fresh installation. Perform a full compilation of your Creatio instance.

Julio.Falcon_Nodos

13:38 Feb 24, 2022

I'm also cannot install GDPR for Creatio (https://marketplace.creatio.com/app/gdpr-creatio) on a 7.18 instance, getting errors, I attach an extract of the installation log

2022-02-23 21:31:44,461 Se ha producido un error al realizar la operación en el elemento "BpmGDPR", UId = 58ab9e05-4af8-49c4-bb50-bc6728ae4d74.
2022-02-23 21:31:44,470 System.AggregateException: One or more errors occurred. ---&gt; System.Exception: Error occured while saving resources for schema 'BpmSchema1Detail' in 'BpmGDPR' package for 'en-US' culture ---&gt; Terrasoft.Common.MismatchItemsCountException: Hay más de un esquema con el nombre 'BpmSchema1Detail' y el nombre del gestor 'ClientUnitSchemaManager'
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.GetSchemaId(String schemaName, String managerName)
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.SavePackageSchemaResourceWithChecksum(SchemaResourceDescriptor descriptor)
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.SavePackageSchemaResourcesWithChecksum()
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.SavePackageSchemaResourcesWithChecksum()
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.Save()
   at Terrasoft.Core.Packages.PackageDBStorage.&lt;&gt;c__DisplayClass351_1.&lt;SaveSchemaResources&gt;b__0()
   at Terrasoft.Core.Packages.PackageStorage.SafeItemOperation(Descriptor descriptor, Action action)
---&gt; (Inner Exception #0) System.Exception: Error occured while saving resources for schema 'BpmSchema1Detail' in 'BpmGDPR' package for 'en-US' culture ---&gt; Terrasoft.Common.MismatchItemsCountException: Hay más de un esquema con el nombre 'BpmSchema1Detail' y el nombre del gestor 'ClientUnitSchemaManager'
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.GetSchemaId(String schemaName, String managerName)
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.SavePackageSchemaResourceWithChecksum(SchemaResourceDescriptor descriptor)
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.SavePackageSchemaResourcesWithChecksum()
   --- End of inner exception stack trace ---&lt;---
 
---&gt; (Inner Exception #1) System.Exception: Error occured while saving resources for schema 'BpmSchema1Detail' in 'BpmGDPR' package for 'ru-RU' culture ---&gt; Terrasoft.Common.MismatchItemsCountException: Hay más de un esquema con el nombre 'BpmSchema1Detail' y el nombre del gestor 'ClientUnitSchemaManager'
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.GetSchemaId(String schemaName, String managerName)
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.SavePackageSchemaResourceWithChecksum(SchemaResourceDescriptor descriptor)
   at Terrasoft.Core.Packages.PackageDBResourcesStorage.SavePackageSchemaResourcesWithChecksum()
   --- End of inner exception stack trace ---&lt;---

16:50 May 02, 2022

Julio.Falcon_Nodos,

Hi! We reviewed this add-on. The issue is with the detail name. BpmSchema1Detail is a standard schema name for an earlier Creatio version. If you have the same schema name in your configuration, it conflicts with the add-on. We changed the schema name in the new version of add-on.

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Question

Export Data

Sales_Creatio_enterprise_edition

7.16

Deny export sensitive data - looking for solution

Marcin Kott

13:35 Aug 26, 2020

Hi All,

Because of GDPR regulation i'm looking solution to deny user export sensitive data.

I know that there is a Operation permission for export "CanExportGrid", but is only applied on section level (not specific columns level).

Second thought is Object permissions which has column level permission but i can't separated permission to readable on page than deny export such column.

Is there any easiest way to achieve this by configuration rather than eg. customisation of DataUtilities module ?

Regards,

Marcin Kott