Hello Jana,

As we replied in your case, the most likely reason for this behavior is a missing piece of code that marks your notifications as read.

Please check if you have MarkNotificationAsRead in your custom code in order for notifications to properly display.

You can copy the code from the NotificationService object in configuration files.

Thank you,

Artem.

Hello Artem,

We are also facing the same issue. Ours is not a custom code, all we do is create an approval task via business process. While the approval task is seen in notification center, the counter does not get increased.

Please advise

Test process creates an approval task for current user

After process is triggered, task appears for current user, but no badge or counter is seen as highlighted in yellow.

Hello Yosef,

First of all you will need to create a custom container that could contain all the needed information (this should be added to the replaced VisaNotificationsSchema view model and the example below is for cases):

[
            {
					"operation": "insert",
					"name": "NotificationItemCustomContainer",
					"parentName": "NotificationItemTopContainer",
					"propertyName": "items",
					"values": {
						"itemType": Terrasoft.ViewItemType.CONTAINER,
						"items": []
					}
				},
              {
					"operation": "insert",
					"name": "NotificationContactAdditionalInfo",
					"parentName": "NotificationItemCustomContainer",
					"propertyName": "items",
					"values": {
						"itemType": Terrasoft.ViewItemType.LABEL,
						"caption": {"bindTo": "getCustomContainerContent"},
						"visible": {bindTo: "getContentSchema"}
					}
				},
 
            ]

Then you will need to control the visibility of this container based on which schema does the visa notification represent:

getContentSchema: function(){
				var entityName = this.get("SchemaName");
                if (entityName=="Case"){
					return true;
                } else {
					return false;
                }
              },

And finally the most difficult task is to populate needed fields with proper values. The problem here is that the table that is called upon displaying visa notifications is "UsrCaseVisa" and it doesn't contain information on case contact or account and so on so you will need to create some additional logic that will also get data from the case that is related to the visa.

Best regards,

Oscar

Oscar Dylan,

thank you, we will try this out.

Kind regards,

Yosef