Hello!

There are only two variants why could this issue occur: the first one is that it was deleted manually from your instance with the help of SQL-query. And the second one is that your email provider was temporarily unavailable. There is a period for all mailboxes for sending requests to the email server connected. If the application won't get an answer from the email server for 3 times the trigger that is responsible for automatic synchronization deletes. To add the trigger again you can disable automatic synchronization, save settings and enable it again. 

To prevent this issue from happening in future please check your mail server.

Best regards,

Anastasiia

Dear Juan,

No licenses are required for this functionality however you need to set it up first https://prnt.sc/nigqfu Here is the example - https://prnt.sc/nigsc2 Here you can see that I've added the account object and chose the Name column that will be logged for any changes. Once the object and columns are added, refresh the page, go to the record and modify it. As the result you will be able to see the changes https://prnt.sc/nigsg0 

More details are here https://academy.bpmonline.com/documents/administration/7-13/setup-log-action-change-log-section

Best regards,

Dean 

Dear Aaykay,

Here is the chain of articles that explain how to set up case resolution time calculation. https://academy.bpmonline.com/documents/service-enterprise/7-13/how-calculate-response-and-resolution-time-0

Best regards,

Dean

Hi Dean,

I tried that but it still doesn't work. I did the settings as mentioned in the articles but the resolution and response times are not changing when I change the priority of the case

Dear Aaykay,

There are multiple settings required for this feature. If the time is still not calculated, then most likely some of the settings are still required. Could you please make sure that you've set up the lookup 'Case deadline calculation schemas' accordingly since its setup is commonly forgotten. In case it cannot help and you've followed all the steps from the guide, we would need to look through your system settings on our end to make sure there are no any other issues in the application. Therefore, please approach our support team via support@bpmonline.com for further help since we will not be able to investigate the issue on the community properly. 

Best regards,

Dean

Dean Parrett,

 I've reached out to support. Thanks :)

Hello, 

Unfortunately now there is no good way to transfer the command line on a portal. It would be basically equal to implementing new command line. RnD team already working on adding command line for portal users in future versions, there is no ETA for this yet. 

Best regards, 

Dennis 

Dear Darian,

You are correct regarding two different modes. There are two modes for the card: combined mode (blue save button) and add new record mode (green button save).

The main and most noticeable difference is top panel, where buttons and actions are. When you open a record from section, the page is working withing combined more, which means, that all buttons and actions are taken from section schema. Such mode enables you to unfold left panel and browse through other records from the section. 

If you follow a direct link to a record from other section, or refresh the page (F5) the record with be opened via add new record mode. This follows, that buttons and actions will be taken from the page schema.

Based on your description, I can suppose, that you have added overriden generatePrintForm() function to the page schema (lets say ContactPageV2). Therefore, the functionality works when opening direct link to the record, or page refresh.

In order for the functionality to work in combined mode, please add the logic to the section schema as well (e.g. ContactSectionV2).

Please see this article on adding button to the combined mode. You will find more information on functionality realization:

https://academy.bpmonline.com/documents/technic-sdk/7-13/how-add-button-edit-page-combined-mode

Regards,

Anastasia

Anastasia Botezat,

Very helpful information, thank you.

Hi Can anyone provide a little help please . thank you...

Hi!

In general, if an object you created or modified contains data in it data from this object must be binded to a package. For example if you created new lookup field data from this field must be transferred. This also includes new sections, details, system settings. This article can be useful for you: https://community.bpmonline.com/articles/detailed-description-system-tables-and-tips-their-data-binding. If you made any changes in section wizard, data from SysModuleEdit, SysSchemas and SysModuleEntity tables must be included as well. Usually error in the logs points what data is missing and it can be easily tracked and fixed. 

Best regards,

Angela

Thank you Angela. The article is very good and has provided me some answers regarding what should be included in data binding when deploying packages.

I am assuming I can remove all existing data bindings in Data tab and follow the article to add the data bindings again.

Are you able to provide clarification on the following:

I added some data bindings but there are quite a few I did not added (system added and I noticed it has some of the custom objects I created and then deleted from the package). If I delete all data bindings and then run compile all function would the required system data bindings will get added by system and I would only need to add the custom objects as per the document link you provided.

Thank you 

Waseem

Waseem Ishaq,

I would not recommend deleting anything from there unless you understand what data will be deleted and how it will affect the package. As I already mentioned, investigate installation logs - they must have data about missing values. 

Best regards,

Angela

Angela Reyes,

Thank you Angela. The log points to SysAdminUnitInWorkplace object with 6 Errors. Please see one of the Error text below.

2019-04-25 04:43:06,999 Error occurred while installing data "WiSysWorkplaceAdminUnits_41b796040a924d7188a062308589a57b" in package "Jobs". UId 5d313e72-174e-4068-a8d5-2308aa4365be: The UPDATE statement conflicted with the FOREIGN KEY constraint "FKmlE1TzlpVsXTth5hSlvtUUtQ". The conflict occurred in database "test-campbellcorporateservices", table "dbo.SysAdminUnit", column 'Id'.

The statement has been terminated.

UPDATE [dbo].[SysAdminUnitInWorkplace] WITH(ROWLOCK)

SET

    [ModifiedOn] = CONVERT(DATETIME, '2019-04-25 04:43:06.983', 121),

    [ModifiedById] = '{410006E1-CA4E-4502-A9EC-E54D922D2C00}',

    [SysWorkplaceId] = '{79770671-CDE2-4C0F-9078-A4FF68703DEF}',

    [SysAdminUnitId] = '{CBD52603-2DD9-49E7-8F5B-9B7A5175558B}'

WHERE

    [Id] = '{BB55A2E0-5747-4758-92EA-3FD87C561859}'

Waseem Ishaq,

From the error I can see that when the system tries to update 

SysAdminUnitInWorkplace it cannot do it because of some FK exception. To investigate why it happened search for all elements of the error message in the DB. It looks like that something from SysAdminUnit table is missing - it can be role or user.

Hi Angela

Thank you for your assistance I have successfully deployed the application to test.

My initial testing reveals I did not package Dashboards and Word Printables? Any suggestion..

How do I Bind Dashboards and Word Printables.

Thank tou Waseem Ishaq

Waseem Ishaq,

You can use 

https://marketplace.bpmonline.com/app/data-binding-tool application to bind data from daschoards and printables to you package. Just use "Bind data" button on the sections you want to bind. 

If you have a ZIP code field or similar in City to filter it by, you can set up a business rule similar to this, with your field in place of Description:

If you require more complex logic, go to the edit page in the backend and add a dependency to the attributes section:

attributes: {
    "City": {
	dependencies: [
	    {
		columns: ["Zip"],
		methodName: "doSomething"
	    }
	]
    }
}

And include your logic in the doSomething method, which will be called every time Zip is changed.

Dear Agha,

Please check the example provided by Darian. For the simple business task it is recommended to use business rules. 

In case you need more complex logic, including if clause, or evaluation on Id, or any other logic, which cannot be implemented by business rules, please use attributes.

In order to add an attribute you need to go to Advanced settings --> create a new replacing module for your page --> add an attribute and save the schema --> clear browser cache. 

Please see articles on schema attributes:

https://academy.bpmonline.com/documents/technic-sdk/7-13/attributes-attributes-property

Regards,

Anastasia

Dear Mark,

I have forwarded your request to our business analysts. They will evaluate the possibility of implementation in future system releases. Thank you for your suggestion! 

Best regards,

Angela

Dear Fulgen,

Please take a look at LeftPanelUtilitiesV2 module. There you can find such methods as initCollapsedState and getDefaultCollapsed. You can replace this module to override basic functionality, so to set collapsed state by default.

Regards,

Anastasia