Hi,
I keep getting this error when I try to sync my email address in bpmonline.
The email works fine mostly and all of a sudden it stops receiving emails. Then we have to go in the email settings to refresh them and then it starts working again.
P.S. I am not the owner of the email. The email address has been setup as support email.
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Hello!
There are only two variants why could this issue occur: the first one is that it was deleted manually from your instance with the help of SQL-query. And the second one is that your email provider was temporarily unavailable. There is a period for all mailboxes for sending requests to the email server connected. If the application won't get an answer from the email server for 3 times the trigger that is responsible for automatic synchronization deletes. To add the trigger again you can disable automatic synchronization, save settings and enable it again.
To prevent this issue from happening in future please check your mail server.
Best regards,
Anastasiia