Hello,
we have succesfully configured identity service and some processess integrating Creatio and other apps through Zapier. The problem is, the integration works in 30-50% of zap runs. In other cases we encounter error like this below:
What we concluded is that Zapier connector connects to our Creatio URL https://creatio.astor.com.pl, where it is redirected to login page and this is somehow the case. W changed the default timeout of login session to unlimited and it didn't changed anything.
We asked Creatio support about that and heard that "this connector is not supported by Creatio team so ask DevLabs" but DevLabs says on its Creatio Partner website that I should write a post here, in community. So now I do :) Please help us solve this puzzle, because without Zapier connector we are pushed to reconsider our next moves about Creatio development.
Like
The Zapier connector for Creatio is somewhat limited and does have some problems. Another option, plus much more reliable route (in my opinion) is to simply use Creatio webhooks. See https://academy.creatio.com/docs/8.x/no-code-customization/base-integrations/webhook-service-integration/overview
Zapier can easily send webhooks to Creatio, plus the use of webhooks is much more flexible and allows for a greater set of objects and fields to be used since the Zapier connector is limited to just a couple of objects (last I checked).
Since your system looks like it's self-hosted based on the URL, assume you might need to contact support for getting webhooks setup for use.
Ryan