Hi Everyone,
There is a sub process inside a main process, in which a web service (REST) is called but it is getting stuck due to operation timeout error (screenshot pasted). Our customer requested to bypass it if it is operation timeout so we checked that checkbox (Run current element in the background) in the subprocess. We thought that the main process now will not stop its execution even if the sub process stuck in the error state. But it is not and the main process is still stucking and not moving forward.
1. Following is the screenshot of the execution diagram of the main process where it got stuck at the subprocess - 
2. Following is the screenshot of the subprocess where the web service is called.
3. Following is the screenshot of the error message - 
Can anyone please suggest how to handle this situation?
Thanks in advance.
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Sadly, there's no way to handle the timeout error in the process, it will only put the process in an error state - I do wish it was an option to handle that in the process rather than have the whole process error.
Only option would be to increase the timeout for the web service call to possibly allow for the additional needed time. Otherwise, I've added script tasks that check for the service availability and can branch as needed to avoid the web service call, but that defeats the benefits of using the no-code web service components in the first place.
Ryan
AS,
It was basically just C# that called one of the API methods and then set a param in the process so it knew to proceed or branch elsewhere. How that would look would depend on the API, but essentially you’re just writing code to call the API directly.