Hi Community,
Today I come with a problem regarding CTI integration with third party provider. I want to ask if anyone knows how to override call action link which you can find in the contact page, so instead of launching it to external handler or by built in CTI Creatio solution in cloud in communication panel, I want it to different action with my CTI Iframe that I have implemented with custon Angular component also in communication panel. The main problem here is how I override it (the onclick action in contact page and list for phone number input, but also in other places), to invoke my custom implementation ex. invoking call action on Iframe (I will do it with browser bus API) and then saving the call to the database (by calling to the webservice).
Second question: Is it a must to integrate the solution with the CTI Model or use Terrasoft.integration? I don't use CTI panel and creatio CTI interface for calling implementation, I use custom Angular component with IFrame, so I guess I don't need to. Not sure how to tackle it. I guess I could integrate with it somehow to use built in solutions. I have also seen some solutions overriding the BaseCtiProvider.
Thanks for help in advance, Tuan.
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