Stop Timer component when the condition who is monitoring met
Hello
Is it possible to stop the timer component when the condition being monitored is met, for example I have a timer monitoring the Probable Closing Date of an Opportunity, but when it is closed the timer keeps counting... is it possible to stop it?
Thanks in advance
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Hello,
You are correct - currently the timer calculates the time from the registration date to the current moment if the record is not yet resolved. Once an incident or Opportunity is marked as resolved (i.e., the resolution date field is filled), the timer continues to count, which can cause the displayed duration to grow inaccurately.
As a temporary solution, we suggest hiding the timer for resolved records using business rules. This will prevent the timer from showing an incorrect duration post-resolution.
We are aware of the importance of this functionality and plan to improve it in the future; however, we do not have an exact ETA at the moment.
Thank you for your understanding and patience.