Hi everyone,
I have encountered a small usability issue and I am hoping someone might have a suggestion.
When opening a record directly from an email (via a URL link), the page loads fine, but the “Close” button in the top right corner and the back arrow don’t work as expected. It appears that since the record is opened directly via a URL and not through standard navigation, there is no previous page for the app to return to.
While we understand the technical reason behind this, it’s not ideal from a user experience perspective. Users expect to be able to go back to the list or close the record.
Has anyone found a good way to improve or work around this?
Thanks!
Csilla
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I believe this is fixed somewhat in 8.3 as a beta feature that can be enabled (out of the box disabled)
Changed behavior of the Button component whose Action parameter in the Freedom UI Designer setup area is set to "Close page" when the action is executed immediately after the user logs into Creatio. Previously, the redirect behavior was inconsistent and could lead to navigating outside the instance or to an unintended blank state. Now, the user is redirected to the Creatio desktop page if the previous browser page is not a Creatio page. The functionality is managed by the EnableNavigationToDesktopBeforeQuit additional feature. Out of the box, disabled.
Ryan