Hi Community,
I have some problems in Portal Users.
These users create several activities and put attachments in the same activities, but the problem is, the portal users cannot access these attachments and the rest of the users can.
Can you help me understand why the portal users are unable to see attachments?
Thanks,
Tiago Sousa
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Dear Tiago,
Can you please contact us via an email and provide us with a detailed information on this issue?
Cause it's hard to provide you with valuable recommendations without the details.
Kind regards,
Roman
Hi Team, Wanted to check if there was a solution provided to the above query. As we are too facing the same issue as we are not able to view the attachments tab along with attachment detail and notes for the portal user [portal license]? where as for the normal user we have the attachment tab in the case section
Regards,
Mayan
Hello,
It is necessary to add portal users' role to the activity file object and add it to the 'List of objects available for portal users' lookup.
Regards,
Kirill
Kyrylo Iudin,
Thanks Kirill, have added the notes and "attachments and notes in case section" to the "List of objects available for portal users" but not sure what is portal users' role to the activity file object? can you please explain how to/where to add role to activity file object?