Password recovery email not received after configuration

I have configured the Forgot Password / Password Recovery functionality in Creatio, but still not receiving the password recovery email.

I have Password recovery for users is enabled

• Registration and password recovery mailbox (SSPRegistrationMailbox) is configured and active
• SMTP settings are complete and test email works
• Website URL system setting is configured
• Password recovery email template is active
• User is active and has a valid email address

After clicking Forgot password, the confirmation message is shown, but no email is received.

Could you please suggest additional settings, logs, or backend checks required to troubleshoot this issue?

Thank you.