I am a relatively new user to BPM and find that these community forums are difficult to navigate, as there appears to only be a search option for looking at historic posts.
There is a wealth of information in this forum and therefore a good structure, with categories (General, Dev/Scripting, Service Desk, Marketing etc.) and following a standard presentation UI for posts will make this information far more accessible.
If I am missing a link to view this in a standard forum display method, please let me know, as it is not obvious (if it is I am probably just being an idiot).
thanks
Mark
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Dear Mark,
Hope you are doing well!
Thank you for the suggestion, we've transferred this request to the team, responsible for the Community and this functionality may be added, there is no ETA for this yet, however.
Best regards,
Dennis Hudson
Having used an excellent community platform from a network vendor (google SolarWinds and Thwack as I cannot post a link), I would recommend looking at the platform they use, which I believe is by Jive Software.
This platform I know has been a major reason for the success of their software and recommend you review this or something like it, as I feel you need more than just a Forum platform. The ability for users to be able to share content such as code will only enhance user engagement.
Disclosure: I have no affiliation to Jive, but am a consultant for SolarWinds software.
Has there been any discussion within Creatio on improving the Forum platform. I do find it incredibly clunky, and with the expansion on capabilities and low code function, it seems even more beneficial for a community to be built around the platform. This forum platform is just not conducive to this.
I strongly believe that any application that wishes to grow strongly and quickly needs a high quality community platform to help onboard that user base. It is the old adage, if you look through a restaurant window and see lots of tables taken, you go in. You see a few and you move on
Hello Mark,
Thank you for your feedback! We will forward it to the corresponding team for further review.
Best regards,
Yuliya Gritsenko
Hello!
Thank you for the idea. We have created an idea for our R&D team to implement such functionality in future versions of the system.
It has been 6 years since I posted this idea, and the platform Creatio uses to share ideas and knowledge and for users to pose questions, share their experience and knowledge within a community has not changed.
Unless I am doing something wrong, Looking at a list of posts, with limited categorisation in a tail form is not an efficient way of using the huge knowledge pool such a platform contains within itself and has immediate access to add to.
Please make this a priority, as the more your user base learns, shares and grows on their use of Creatio to more customer success buy in and loyalty is achieved. For Creatio, that leads to greater customer retention and money customers invest.
Does everyone, including the Creatio team really like and find the current platform efficient? If you do, I am definitely doing something wrong.
With the level of automation that now exists, the ability to share processes you have created with others would be a massive benefit. If you compare to other platforms such as n8n, Zapier etc. who list thousands of shared templates, the value users will be able to get is huge.
Any chance of a response on whether there is any drive to bring a more complete community package
Thanks Mark
Mark Roberts,
I do completely agree. The community forums are completely lacking what other community forums provide to make it easier to use and find information. It's a bit frustrating to be honest. Whatever is currently used for these community forums is lacking so much that it's a hinderance almost as much as a help.
I often skip using the built in search altogether since I cannot even tell it to sort to show the newest posts first. I'll will search something here and get mostly results from years ago that are no longer relevant. I'll often use google and include site:community.creatio.com to locate info I need.
Ryan
Ryan Farley writes:
google and include site:community.creatio.com to locate info I need.
THIS!!! all I use now. There are also many links in posts to information that no longer works. If you are still not using the Freedom UI, trying to find information can be hard.
I am glad it is not just me!
And exactly - Google (or now I use ChatGPT) to find appropriate content should not be the way of having to navigate through the Creatio community content to find things of interest.
Having seen your excellent content Ryan, having a place for people like yourself to share your knowledge and content that can be imported for users of Creatio to benefit would be such an improvement for Creatio to deliver. The more invested their customers are, the more loyal they will remain - a very easy win.
Can anyone at Creatio comment on this? You really need a better community platform!