These really do not seem to work as well in Freedom UI and we get user complaints in relation to them. Main issues are:
- Only get a red dot rather than a number, which indicates how many outstanding items you have. User saying that are missing new notifications as you have to manually check, whereas before the number changing would indicate something new.
- Pop up notification is just a generic message rather than the actual title that has been set in the process
- Pop up messages do not always appear. Seems intermittent but sometimes you do not get a notification
- Sometimes you have to refresh your browser to see new notifications that you have received.
Is anyone else experiencing similar issues/frustrations?
Like
Also frustrating that the red dot is combined for several different types of notifications in that panel. So a red dot could be for a calendar/task, process task, general info, etc - since are all combined. You don’t know what the red dot is for until you open the panel to look.
Agreed. As we are slowly rolling out Freedom UI it is the main thing that users complain about. Struggling to understand why Creatio have made this a worse user experience for such a fundamental part of the system.
Same daily frustrations from our clients and internal users. Red dot vs a (1) or (15) is not the same...
Also having on the page, have number next to Feed like Feed (1) or Next Steps (2) would be great to know if there's something there. Otherwise, it's clear visually on the page, but the tabs need to be opened manually to figure out if there's something. Kind of beats the usefullness of a "clean" design.
Hello,
Thank you very much for your detailed feedback.
From our side, we have already shared this information with the Product Owner and have thoroughly reviewed the current logic in question. We will further analyze this topic and consider possible improvements based on the findings and the feedback received.
We appreciate your time and effort in bringing this to our attention.
Thank you for your cooperation.
Something like what we see in the presentation decks, both on page and in notification panel would definitely help :)
Halyna Parkhomenko,
Ok thanks. If we could at least get the number counter back against the main notification icon and also next to each sub notification type (once panel opened) that would help our users.