Hi, I am new in Creatio and try to resolve some reported issue.
Currently i have long list of users during assigning cases.
I have untick "Active" at "System User" for those inactive employee.
However, the list still the same.
Any guidance on how to do it correctly?
Thanks in advance.
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Hello,
Hello,
Thank you for your question!
The problem is that the responsible field takes information from the contacts lookup. Contacts include not only system users of the company and employees, but also other contacts created on your website. That is, this field will contain all the contacts you have created, as well as system users. You can change the lookup from which the information for the responsible field will be taken and thus have only the contacts you have selected when filling out this field. 