How to send plain text email from Business Process
I need to send plain text emails from a "send email" block in my business processes.
In the configuration of the body of the email in the content designer I cannot find the option to set plain text body.. all the blocks I can see are HTML blocks.
How can I send plain text emails?
Unfortunately, there is no possibility to create a plain text email template in Creatio and consequently send such templates using send email element of your business process.
We already have an idea registered for the responsible R&D team to add this functionality in future Creatio releases. We will notify them about this request so to increase the priority of this idea.
However, you may try to use a workaround to send a plain-text email via business process.
You can use an Add Data element which would create a new activity with Email Type, fill-out all the needed fields and set "IsHtmlBody" value false and send it using a script-task after.
In this way an email should be sent as a plain-text.
Thank you for your suggestion.
I just tried to use an "Add Data" element to create an activity of type e-mail connected to a Case with the fields as shown in this picture:
This email is shonw as "Draft" in the Case "PROCESSING" tab and it has not been sent: Are there some other fields to set so the email is automatically sent from the Business Process?