Question
How to add a custom filed to the pre-chat summary
14:33 Oct 22, 2025
We’d like to add our own field to the pre-chat summary, in addition to the standard source field.
How can we do that?
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1 comments
11:57 Oct 23, 2025
Hello,
Unfortunately, it is currently not possible to customize the pre-chat summary using standard configuration tools.
Adding another field for display can only be done through development by modifying the OmniChatModule.
However, we have already registered this idea for our R&D team, and this feature may become available in future releases.
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