Is it possible to add standard email signatures for all the users in Creatio?
Can we create any email signature template in Creatio and re-use it when we send an email?
From where can we send Email signature in the Creatio org? (I know about "Add signatures to outbound emails" in "Send emails from Creatio" option) Is there any other option we can configure emails?
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Hello,
Email signatures are configured individually for each mailbox and are not user-dependent by default. This means that if multiple users send emails from the same shared mailbox, the same signature will be applied regardless of which user sends the message.
At the moment, there is unfortunately no out-of-the-box functionality that allows signatures to be dynamically selected based on the user sending the email.
Regarding other ways of configuring emails. They can be sent using the "Send Email" element in a business process and dynamic case management. In such cas,e there are two possible ways regarding signatures:
- When an email is sent manually, the configured mailbox signature will be added automatically.
- When an email is sent automatically, the system sends the email template as configured, and the mailbox signature is not appended. If you would like a signature to appear in automatically sent emails, it should be included directly in the email template.