Hi,
I input the Chinese address on Account, however, it can't show on the map below, Besides, the Creatio connector, mapsly, is okay to input Chinese address. Please help.
I user the instance of Version 8.1.1.3635 locating in Japan.
Jeffrey / Taiwan user
Like
Hello,
Open Street Map is an external service; unfortunately, we cannot control its operation. Please note that this is mentioned in our Academy documentation: [link to documentation].
Now, let's go into more detail about how this service works.
Unfortunately, the Open Street Map service is not predictive, and searching a specific address requires maximum completeness and accuracy in the address input, including city, country, and postal code. However, if any of these indicators are incorrect (for example, a city that does not exist in the country), the search may be conducted based on different parameters.
It's also important to understand that OpenStreetMap is not Google, and the data in its database may differ. Therefore, it's essential to ensure that the data you are searching for exists in this service.
For example, you can notice that the address you provided does not exist in this service, so it displays the nearest address to the one you filled in: [link to OpenStreetMap].
Therefore, when filling in such addresses, you should rely not on Google but on the service used in the integration.
It's also worth noting that the address does not exist in the service even upon clicking on this building directly.
The OpenStreetMap service allows users to contribute data.
Unfortunately, as Creatio vendors, we do not have the ability to influence third-party services.
Our team is actively exploring alternatives to improve this functionality in future versions of the application.
I hope I was able to answer your questions.
Have a great day!